Chat, Video & Telephony
Slack
Integrating Slack with Freshservice will help you raise tickets, resolve issues and get alerts from within Slack.
TeamViewer
Provide remote assistance to requesters using TeamViewer App for Freshservice
Google Hangouts
Initiate conversations with requesters and resolve tickets faster right from the ticket details page
Skype for Business
Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Skype
Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Zoom
Integrating Zoom with Freshservice improves agent’s communication with a customer by scheduling instant Zoom meeting.
LogMeIn Rescue
Extend the functionality of Freshservice by providing remote support to your customers with the use of LogMeIn app for Freshservice.
Bomgar
Integrating Bomgar with Freshservice will bring remote desktop assistance into your service desk.
Connectwise Control Remote Support
The ConnectWise Control Remote Support App for Freshservice allows you to create and join ConnectWise Control support sessions from the Freshservice ticket sidebar.
yammer
Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.
CTI Framework
Unify your telephony experience within Freshservice.
Zoom - Concurrent Meetings
Zoom integration enables multiple agents to schedule concurrent Zoom meetings with customers.
Hippo Video - Online screen & video recorder
Hippo Video is an online screen and video recording tool which helps you create and add videos to your Freshservice tickets. All Freshservice users get Hippo Video free for 90 days (Total Value = $570). Contact support@hippovideo.io to activate.
TokBox
The TokBox integration for Freshservice allows agents to instantly do a live video or audio call with screen-sharing features, without leaving the Freshservice platform.
ClickSend
Installing the ClickSend app will ensure that an SMS is sent through ClickSend every time a ticket is created in Freshservice.
Freshchat
The Freshchat-Freshservice integration helps in bringing your support and messaging workflows together. You can choose to convert specific conversations into tickets or all conversations into tickets by default.
Acquire
Integrate your Freshservice account with Acquire to boost productivity for both agents and users.
CDC Software Telephony Integration - Freshservice
CDC Software – Real Time. Real Data. Real Success. CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their telephony and Freshservice CRM systems.