Reporting & Analytics
Google Analytics
This app harnesses the extensive feature set of Google analytics and brings the in-depth info into your service desk.
Domo for Freshservice
The Domo connector is an analytical add-on to the Freshservice application.
Instant search and trend for Freshservice Tickets
Customer Support Managers use Cx MOMENTS Search and Discovery to instantly find and trend customer tickets and interactions related to any specific topics.
Flatly for Freshservice
Auto-export Freshservice data to Google Sheets, Excel Online and CSVs in Dropbox, Box, OneDrive, etc.
Grow
Connect Grow to Freshservice to get a 360 view of all activities and data related to your account.
Tickets Analytics and Reporting for FreshService
Cx MOMENTS AI Text Analytics automatically analyses your Freshservice tickets to detect what customer queries drive your IT support activity and help you better prioritise problems to fix or escalate.
Auto ticket tagging for Observer, Dispatcher rules
Cx Moments AI automatically analyses the content of new tickets to tag them in Freshservice and enable automated Observer rules based on rich NLP analytics: route tickets, send self-service replies, etc.
Stella Connect
Stella Connect is a software platform that increases agent happiness and supercharges coaching and QA.
Freshservice on PowerBI
Analytical PowerBI add-on to Freshservice Application
Asset Panda
By integrating Freshservice with Asset Panda, any device detected on the customer’s network and its affiliated data such as model number, address, serial number, maintenance records, etc. can be detected by Freshservice and pushed into Asset Panda.