The Doc Merge app for Freshservice allows you to merge ticket data such as ticket id, subject, description, contact information and custom field data in a word document with your company template and letterhead.
If you are currently copy and paste the ticket properties into service acknowledgment form or a word document for your on-site agents manually, this app will make your life much easier. You can use this app to merge ticket data with Microsoft Word document.
1) To activate the app. Please drop an email to firstname.lastname@example.org with your company email and freshservice's url. No worry. The app is FREE
2) Prepare your template in DOCX format: Refer to this sample (http://bit.ly/fw-doc-merge)
3) Upload your template: Under setting->choose a file to upload
4) Select a ticket and click download.