The Doc Merge app for Freshservice allows you to merge ticket data such as ticket id, subject, description, contact information and custom field data in a word document with your company template and letterhead.
If you are currently copy and paste the ticket properties into service acknowledgment form or a word document for your on-site agents manually, this app will make your life much easier. You can use this app to merge ticket data with Microsoft Word document.
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1) To activate the app. Please drop an email to freshworks-my@g.company with your company email and freshservice's url. No worry. The app is FREE
2) Prepare your template in DOCX format: Refer to this sample (http://bit.ly/fw-doc-merge)
3) Upload your template: Under setting->choose a file to upload
4) Select a ticket and click download.