Stay on top of your IT service desk, right from Slack
Collaboration apps foster a streamlined platform for teams to work together. Slack enables teams to collaborate and work closely with each other to get work done.
The ServiceBot plugs real-time ticket updates right into Slack and allows agents to seamlessly collaborate with their teammates to get work done faster.
With the ServiceBot for Slack you can:
Create incidents directly from Slack messages. Also, perform quick updates like changing ticket properties, adding notes without switching to Freshservice
Resolve issues faster by allowing tickets from Freshservice to be posted to relevant channels automatically, with real-time updates.
Collaborate with other team members in the organization to deliver a refreshing user experience, right within Slack
You can follow the step by step instruction given in the solution article here