Ensure constant business continuity through AI Chatbot for Freshservice
Freshservice can now be automated through ServiceNext's AI Chatbots for ITSM. Infused with enterprise language understanding, ServiceNext’s AI Chatbots for Freshservice empowers your workforce with better productivity and compliance that benefits the service desk overall.
1. 63% Better deflection
2. 50% Increase in efficiency
3. 32% Reduction in costs
The integration helps to
1. Transfer & route conversation to live agent experts at any point based on topic
2. Send conversation history & notes to your agents to give them context
3. Agents can pick up conversation seamlessly from where the bot left off using AI-powered agent desk software
4. Whenever the agent responds to the user, the bot reads the response and trains itself
ServiceNext Bot has a robust conversational design mapped for business outcomes. With simple, visual and powerful conversation modelling, it has industry's most powerful language, processing, and conversational UX. It also comes with visual interface for real-time bot training.
Please reach out to firstname.lastname@example.org to get this integration.