Simple integration between Freshservice Azure DevOps. Create, link notify, view log of DevOps items.
Free
4.8 (8)
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviews How to install?
Freshservice - Azure DevOps Integration App offers simple integration between Freshservice and Azure DevOps. Using this app, support agents can create, link, and create, link, and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.
The Freshservice-Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshservice apps form. The Freshservice-Azure DevOps app also allows support agents to link existing Freshservice tickets to existing Azure DevOps work items. In addition, the Freshservice-Azure DevOps app allows support agents to help notify the Azure DevOps team, by sending comments from Freshservice support.
We also support customization based on customer request and tailored to your needs! We bring Azure DevOps closer to your business requirements!
The Freshservice-Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**.
**Create Work Item:** The **Create Work Item:** lets the user create new work item # in Azure DevOps from Freshservice, the support agent can select the type of work item he/she wants to create like Bug, Epic, Feature, Task, User Story etc. Based on the work item type selection he will see all the Azure DevOps fields. The User can make the selection and click on Create button which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item Id in the App.
**Link Work Item:** Using this button in Freshservice-DevOps app support agent can link an existing Azure DevOps Workitem # to the current Freshservice ticket. Freshservice-Azure DevOps app allows the user to create or link multiple work items to one Freshservice ticket.
**Notify:** Notify button in Freshservice-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to current Freshservice ticket these will show up as comments in Azure DevOps.
**-Work Item Log:** In the Freshservice-Azure DevOps app Work Item log modal shows you a couple of details of work item history including the comments history to the current Freshservice ticket.
**Configure App**:" This will help to map certain fields between Freshservice and Azure DevOps.
*Demo link:*
https://support.devopsintegration.io/support/solutions/articles/82000452119-how-to-use-freshservice-azure-devops-integration-app-
Docs Link:
https://devopsintegration.io/docs/freshservice-devops
https://devopsintegration.io/apps/freshservice-azure-devops-integration
*The Freshservice - Azure DevOps Integration app is limited to One Project, One Agent and upto 20 work items per month in the FREE version.*
4.8
100+ installs
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Jasper van der Straten
3 months ago
Setting up the integration is simple and support for the more advanced features is very responsive. Great addition to our FS setup!
SE Flowuser
5 months ago
Support is very attentive, willing to help and set up calls for various problems. Responds very quickly and has a solution ready for every problem.
Maxim Schkolnik
5 months ago
funktioniert super
Support reagiert schnell
1. Generate the Freshservice token by referring to the following link. https://support.devopsintegration.io/support/solutions/articles/82000451492-how-to-generate-freshservice-api-token-key
2. Generate the Azure DevOps token by referring to the following link https://support.devopsintegration.io/support/solutions/articles/82000451379-how-to-create-azure-devops-authentication-token
3. Click on the install button in the Freshservice apps.
3. Enter the Freshservice URL e.g. if your Freshservice URL is https://xyz.freshservice.com.
4. Enter the Freshservice API key as generate in the first step.
5. Enter your Azure DevOps account URL and the token as generated in the second step.
6. Click on validate to validate the app.
7. After the app validated successfully click on the Install button to install the app.
8. Go to any of your Freshservice tickets to use the app.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 33.0
Released on Aug 16, 2023
Minor bug fixes based on user inputs
Version 32.0
Released on Apr 06, 2023
1. Minor bug fixes
Version 31.0
Released on Jan 24, 2023
Version 30.0
Released on Dec 22, 2022
Version 29.0
Released on Oct 19, 2022
Version 28.0
Released on Aug 24, 2022
Version 27.0
Released on Jul 29, 2022
Version 26.0
Released on Jul 11, 2022
Version 25.0
Released on Jul 01, 2022
Version 24.0
Released on Jun 10, 2022
Version 23.0
Released on Mar 21, 2022
Version 22.0
Released on Jan 17, 2022
Version 21.0
Released on Dec 07, 2021
Version 20.0
Released on Dec 01, 2021
Version 19.0
Released on Nov 21, 2021
Version 18.0
Released on Oct 22, 2021
Version 17.0
Released on Oct 06, 2021
Version 16.0
Released on Sep 15, 2021
Version 15.0
Released on Sep 01, 2021
Version 14.0
Released on Aug 24, 2021
Version 13.0
Released on Aug 17, 2021
Version 12.0
Released on Jul 26, 2021
Version 11.0
Released on Jul 16, 2021
Version 10.0
Released on Jul 08, 2021
Version 9.0
Released on Jul 01, 2021
Version 8.0
Released on Sep 15, 2021
Version 7.0
Released on Sep 15, 2021
Version 6.0
Released on Sep 15, 2021
Version 5.0
Released on Sep 15, 2021
Version 4.0
Released on Sep 15, 2021
Version 3.0
Released on Sep 15, 2021
Version 2.0
Released on Sep 15, 2021
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