Sync contacts and their respective orders from your BigCommerce store into Freshworks CRM.
The app integrates your BigCommerce store with the Freshworks CRM so that every customer who places an order on your store is automatically added as a contact on your Freshworks CRM.
All existing customers in BigCommerce and their orders can be synced during the app installation while all new customers/orders will be automatically synced after the app installation.
The list of orders placed by a customer/contact appears on the individual contact page. On clicking the order link, a modal opens up displaying full details of the particular order including shipping address, items purchased, billed amount, discounts, etc.
Build better relationships with customers by syncing all the data in one place and creating a single source of truth.
Upon clicking the Install button, you'll get a configuration page where you'll have to configure your BigCommerce store by entering BigCommerce API and Freshworks CRM details.
Here are the required credentials:
1- BigCommerce Store Hash is the store hash you'll get when generating the API keys from your store. Store hash is included there. For more information, refer to their documents.
2- BigCommerce Auth Token is the Authorization token to access your BigCommerce store information. This is also generated from your BigCommerce store.
3- BigCommerce Auth Client is also an authorization parameter which you can get from your BigCommerce Store.
NOTE: When generating these keys from your BigCommerce store, it will ask for 'Scope' which means what your API can do. You'll have to mark all those scopes as 'Read' or 'Modify'. Otherwise, this integration will not be able to fetch details like order and customers information from your BigCommerce store.
Once you've entered all the required information, click Validate so it can validate the information you've provided. After successful validation, you'll get Sync button enabled. If you want to sync your old customer details and their orders, click on it. Otherwise, every new order that you’ll be getting in your BigCommerce store will be synced here.