This app gives you full control over your RingCentral telephony from inside Freshworks Suite.
The new standard in CTI’s is the full integration of RingCentral in Freshworks Suite by Loyally. The most important features include:
- Full call control: answer, reject, dial, transfer and hold.
- Answers calls while continuing your current work in Freshworks Suite.
- Automatic lead/contact lookup for outbound and inbound calls.
- Make notes during the call.
- Create a callLog after the call and add it to an existing lead or contact
- Create a CallLog after the call and add it to a new Lead or contact
- Add notes to a CallLog
- Display queue of the call.
- CLID selection for outbound calls.
Newly added features:
- Click To Dial
Please contact us on our support address to install the RingCentral Freshworks Suite Call Control application or to schedule a personal demo.