Lansweeper Sync
Verified by FreshworksAutomatically syncs Lansweeper assets with Freshservice and provides daily updates with sync status reporting.
Published by Hodolist(about 14 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Overview
The Lansweeper Sync App for Freshservice enables automated synchronization of assets from Lansweeper into Freshservice. The app intelligently detects and adds new Lansweeper assets to Freshservice, while also updating properties of existing assets to maintain accurate and up-to-date inventory records in your service desk.
A background scheduler is initialized automatically during app installation, which runs daily at the time of installation to fetch and sync asset data between the two systems without manual intervention.
Additionally, the app includes a reporting view where you can monitor the sync status, last update time, and results of the most recent asset synchronization—making it easy to track changes and verify successful updates.
Follow the detailed instructions in this document:
https://docs.google.com/document/d/1I-VXxcaTG5BAHpgfqv3DTbW6mt36upmNXrUI6b0nASk/edit
Gather the following details for installing the app: (Follow this video )
- Freshservice API Key
- Freshservice Domain Name (e.g., yourcompany.freshservice.com)
- Lansweeper API Token
- Lansweeper Site ID
- Lansweeper Sync Key – Generate it here - https://www.hodolist.com/lansweeper-sync
Follow this documentation for the installation: https://docs.google.com/document/d/1I-VXxcaTG5BAHpgfqv3DTbW6mt36upmNXrUI6b0nASk/edit?tab=t.0#heading=h.5taif3g0mh3k
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Freshservice domain name, Freshservice API key, Lansweeper ID, Lansweeper key
Asset data from Lansweeper
What is the purpose of collecting/processing the data?
Stores required API credentials to run the sync scheduler automatically. (This will be deleted on the uninstallation)
Temporarily stores asset data for processing and reporting purposes. This is mainly done due to the rate limiting errors in Freshservice application.
Does your app store any End-User data?
Yes
What End-User data does your app store?
Freshservice domain name, Freshservice API key, Lansweeper ID, Lansweeper key
Temporarily stores Asset data from Lansweeper till it is transferred to Freshservice (Mainly done due to rate limiting issues in Freshservice) Asset name is stored for reporting which is deleted automatically after 7 days
Countries where data is stored
Singapore
What is the purpose of storing the data?
Stores required API credentials to run the sync scheduler automatically.
Temporarily stores asset data for processing and reporting purposes. (Maximum 7 days and the entire data is removed)
Does your app share End-User Data with any third party entities?
No
Yes
What transfer mechanism is in place to govern those transfers?
All data transfers are secured using HTTPS and handled in accordance with GDPR principles. Data is only transferred for the purpose of asset synchronization and is stored temporarily (max 7 days) or deleted immediately after processing.
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Sync keys and tokens are stored securely and accessed only when needed.
Temporary asset data is removed immediately after transferring to Freshservice
Temporary asset report data is auto-deleted after 7 days.
All data is wiped on app uninstallation.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
All data is sent over HTTPS (TLS 1.2+).
Requests are authorized using a secure Lansweeper Sync Key (LSS Key), hashed with SHA-256.
Ensures end-to-end encryption and authenticated access.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
Input is validated and sanitized to prevent injection attacks.
All data transmission uses HTTPS with TLS 1.2+.
API keys and credentials are encrypted (AES-256).
Backend enforces authentication and rate limiting.
Frontend protected against XSS and CSRF.
Dependencies are regularly checked for vulnerabilities.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
Proceed
Version History4.0 (May 2025)
Complete revamp of the application
Moved all the asset addition/updation to external server to overcome rate limit errors
Added new report status page for showing clear information to the customer
Added improved logging to improve user experience
3.0 (February 2025)
Update the schedule frequency for large number of assets from hours to days
2.0 (January 2025)
- Added timeouts to cater for API rate limits
- Dynamic sync interval based on the number of assets instead of fixed 8 hours updation
- Robust conditions to prevent application crashes
1.0 (September 2024)
No release notes found