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Servicebot for Microsoft Teams

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AI powered virtual agent to answer your employee queries and service requests within Microsoft Teams
Published by Freshworks(about 5 years ago)
Free
3.8 (78)
download
6.5k
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
ServiceBot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests. Key features of ServiceBot include: • Conversational support* - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information. • Ticket deflection* - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks. • One-click access - Users can ask the Servicebot to show their tickets or approvals within Microsoft Teams • Instant updates - Freshservice groups can be mapped to MS Teams groups which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket. • Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Microsoft Teams! With ServiceBot, your internal support is fast, streamlined and offers the best employee experience. *Features available only in the Enterprise plan Microsoft Terms of Use: https://www.microsoft.com/en-us/legal/intellectualproperty/copyright/default Microsoft Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement
3.8
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6.5k installs
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Ian Alderson
Daniel Bolz
Toby Bennett
Helder Melendez
Freshservice Marketplace Installation: 1. Under the Admin Tab, click on Apps under Helpdesk Productivity. 2. Click on Get More Apps and search for Microsoft Teams. Click on Install to get started with the integration. 3. You will be redirected to the Microsoft login page where you can sign in using your Microsoft Team’s admin’s credentials. 4. Now, choose the ticket actions for which you want notifications to be pushed into your Microsoft Teams and click on Enable. ServiceBot Installation: 1. Login to your Microsoft Teams account and click the … icon from the left nav. 2. Click on More Apps and type “ServiceBot” in the search. 3. Select the ServiceBot app and chose the option “Add for you” and “Add to a team” options and click on Install. 4. Click on “Set up” beside the Bot and you are done. You would find ServiceBot with a welcome message on the selected channel. To get started your Bot updates, associate your Microsoft Teams with the respective Freshservice group and click on Add ServiceBot. The Bot will push all the tickets assigned to your Freshservice group on the General Channel of the Team linked to the group. To know more about the Bot, type “help” to the Bot or click on the Freshservice icon. For more details, please refer the link here - https://support.freshservice.com/support/solutions/articles/50000000656-freshservice-integration-with-microsoft-teams
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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