PressOne is a telephone integration that allows you to manage your call-based customer interactions. With PressOne, you can make and receive calls directly through Freshsales CRM. It allows you to take notes, and mute and unmute calls while on a call, too. Key Features: Inbound/outbound calls Access to call logs, and notes on your Freshsales dashboard Access to all CDR Reports from the Freshsales dashboard Full call control (mute, unmute, hang up, etc.)