ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients. ZIWO connects 145+ countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers. Integrate ZIWO into your daily Freshsales to help your team work smarter and improve! Sign in to your ZIWO Account, and get the most out of all ZIWO services. Talk to your clients. Simply! ZIWO Cloud Contact Center software deployed instantly. Fully API based. CRM Plugins. Connect real or virtual agents. Virtual phone number in any country. This smooth integration enables any team to engage more with clients and helps them focus on customer support tasks, ticketing, sales, and any other interaction with customers. Agents don’t have to log in or navigate multiple interfaces anymore, now they can stay on Freshsales while ZIWO acts behind the scenes. ZIWO integration with Freshsales will increase the efficiency of your agents and they will have more time for professional communication with customers. Get in touch with your prospects, improve call response, set up outbound sales & marketing campaigns & overall call center performance with seamless integration of Ziwo with Freshsales. By using this integration, you will be able to: Receive and make outbound calls Search for matching contacts and leads Use click-to-call feature to make outbound calls Create new contacts View analytics to display daily performance summary Change your preferred language (English & Arabic) Automatically add call logs for existing contacts when ending a call Transfer calls to teammates or external teams Add and manage notes for contacts

Please find our installation guide below https://www.ziwo.io/wp-content/uploads/2022/12/Freshsales-Installation-guide.pdf