Experience
Trends and insights about improving experience for employees, customers, and buyers
Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
Conquering the steepest challenges in customer experience
Four persistent CX pain points, and how agentic AI can tackle each
Howard Rabinowitz
6 min read
5 frustrating employee experiences that demand better solutions
Great EX drives retention, revenue, and profit. Companies stand to make big gains by deploying AI to simplify these key pain points for workers.
Howard Rabinowitz
6 min read
The new architects of employee experience
The masters of multitasking, IT teams, are taking on a new mission: partnering with HR departments to create AI-powered employee services
Howard Rabinowitz
4 min read
Every business team should listen to the ‘voice of the customer’
As AI makes it easier to generate deep customer insights, every business function can benefit
Jeff Davis
3 min read
The (customer) journey to better CX
Wes Dudley, head of CX at Broad River Retail, is creating new roles for his support team to manage their new AI co-workers
Laura Rich
3 min read
Venki Subramanian: What defines success in AI-powered CX
Fresh insight from Freshworks’ new SVP of product management for CX
Jeff Davis
3 min read
How AI-powered service is making retailers smile
Freshworks workplace AI report shows that AI isn’t just improving workers’ experience on the job—it’s boosting customer satisfaction, too
Laura Rich
4 min read