Experience

Trends and insights about improving experience for employees, customers, and buyers

Experience

5 strategies to supercharge SMB growth with AI

There are AI tools for any company—on any budget—to cut through complexity

Mika Yamamoto

5 min read

Blog
Experience

Ashwin Ballal: Empathy is a leadership strategy in the age of AI

Freshworks’ CIO shares his perspective on his ‘always-evolving’ strategic role

Jeff Davis

2 min read

Blog
Experience

Retail customer experience is getting an agentic upgrade

Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing

Dan Tynan

6 min read

Blog
Experience

Conquering the steepest challenges in customer experience

Four persistent CX pain points, and how agentic AI can tackle each

Howard Rabinowitz

6 min read

Blog
Experience

5 frustrating employee experiences that demand better solutions

Great EX drives retention, revenue, and profit. Companies stand to make big gains by deploying AI to simplify these key pain points for workers.

Howard Rabinowitz

6 min read

Blog
Experience

The new architects of employee experience

The masters of multitasking, IT teams, are taking on a new mission: partnering with HR departments to create AI-powered employee services

Howard Rabinowitz

4 min read

Blog
Experience

Every business team should listen to the ‘voice of the customer’

As AI makes it easier to generate deep customer insights, every business function can benefit

Jeff Davis

3 min read

Blog
Experience

The (customer) journey to better CX

Wes Dudley, head of CX at Broad River Retail, is creating new roles for his support team to manage their new AI co-workers

Laura Rich

3 min read