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O portal de autoatendimento unificado da Freshworks simplifica a gestão de incidentes e multiplica a satisfação e a produtividade dos agentes

A Databricks tem sucesso com a automação baseada em IA para suporte de TI, com expansão para outros 8 departamentos

With Freshservice, the team cuts IT complexity to maximize performance on and off the track

Aproveitando o poder dos bots, a líder do setor de bebidas resolve metade das consultas sem agentes.

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Freshservice gave the ski resort an intuitive tool that improved collaboration and automated more than 400 workflows

A Freshworks ajudou a gigante dos transportes e logística a resolver tíquetes de TI 35% mais rápido.

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From Manual to marvellous: Bahamas government empowers citizens with Freshdesk. Switching from disconnected phone and email support to Freshdesk, the government of the Bahamas addressed the rising need for centralized help desk technology.

Com o apoio da Freshworks na prestação de serviços especializados, a Blue Nile reduziu em 30% o número de faltas em visitas a showrooms.

Veja como o suporte multicanal aumentou exponencialmente a capacidade de resposta dos agentes.

Freshdesk Omni gives agents a unified workspace and AI-powered omnichannel customer service to improve customer outcomes and satisfaction

CliqStudios is a leading kitchen cabinet and design company selling custom kitchen cabinets, ready-to-assemble cabinets, and accessories. 

This newly unified department serves as the sole point of contact for passengers, guiding them from ticket purchase to their return journey.

With Freshservice, the laser manufacturer brought together four disjointed systems into one

With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

A Freshworks ajuda a maior agência de justiça criminal da Escócia a resolver 65.000 tíquetes ao ano, com 86% de satisfação

Revolutionizes after-sales service, boosts brand loyalty, and supports sales growth with Freshworks

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Com os tíquetes automatizados e autoatendimento da Freshworks, a maior varejista desportiva do mundo encanta clientes, agentes e funcionários

Decathlon

Com a Freshdesk, essa líder em viagens online melhorou o tempo de resposta em 73%, além de quase dobrar o volume de tíquetes

O Freshservice reformulou a criação de tíquetes e a colaboração interna da equipe de agentes, o que contribuiu para melhorar a produtividade e o autoatendimento

Logotipo da DPD com uma imagem ilustrando a entrega de um pacote a uma residência

Um ITSM desordenado em uso nas dependências do campus pôs em risco ceritifcações importantes da universidade. A solução baseada em nuvem da Freshworks salvou a pátria.

Logotipo da D'Youville University com uma foto do campus

Eastern Washington University (EWU) is a comprehensive regional public university in Cheney, Washington. Its programs are offered at campuses in Cheney and Spokane and at multiple campus locations throughout the state.

Mexican IT integrator uses workflow automation, third-party integrations, social media unification, and lead management in Freshsales and Freshdesk to improve sales and support.

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A líder de análises em saúde fez uma reforma no ITSM para 7.500 funcionários em oito semanas. 

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A Freshworks ajudou a aumentar as receitas da empresa em 30% em dois meses e as atividades de vendas em 225% em oito meses. 

Katz Media Group is the largest media representation company in the United States. With the on-air and digital assets of more than 3,000 radio and 700 television stations, 5,000 audio/video streams, and 10,000 podcasts

Service Management team delivers top-tier support to 33,000 students and 4,300+ employees with Freshservice

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Em busca de um CRM intuitivo e fácil de usar, os funcionários da empresa escolheram a Freshworks.

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A análise da Freshworks ajuda as equipes globais da Habyt a monitorar os resultados de pesquisa sobre produtividade dos agentes, cumprimento de SLAs e índices de CSAT para entregar o melhor serviço possível

Logotipo da Habyt sobre a foto de uma família chegando ao seu local de hospedagem

A Freshworks oferece suporte revolucionário à Hinge Health e atendimento para os associados com dores nas costas e articulações

Hired is a new kind of career marketplace for the world’s knowledge workers, one where job candidates showcase their profiles and résumés privately to more than 2,000 vetted companies who use Hired to find the right employees.

As soluções de omnichannel e IA da Freshworks ajudam os agentes a responder mais rápido e obter mais produtividade

With Freshservice, 142 agents at the Caterpillar dealer handled nearly 10,000 tickets within six months

Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction

Jefferson County Public Schools (Jeffco Public Schools) is among the largest K-12 school districts in Colorado. It has about 69,000 students, 14,000 staff, and 168 campuses. Additionally, the district has more than 50 central administrative departments. 

Judson University is an evangelical Christian liberal arts university located in Elgin, Illinois. Founded in 1963, it has campuses in Elgin and Rockford, Illinois, and a student body of approximately 1,300. 

O maior serviço de entregas sob demanda da Ásia ganhou 24% de conversão em vendas com o Freshsales e o Freshdesk

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Lesley University is a private higher-ed institution located in Cambridge, Massachusetts, well known for its education, fine arts, expressive therapy and creative writing programs.

Mission Veterinary Partners (MVP) is a veterinarian-founded network of 300+ animal hospitals. Their mission is to be the employer of choice in veterinary medicine. 

Freshdesk and Freshservice enabled more efficient ticket management so the company could continue to grow

Photo depicts a dentist office scene with the Odonto company logo 

Freshservice outperforms ServiceNow on cost and flexibility, giving Piracanjuba an easy way to transform employee services for 17 business units

Qualfon’s new ITSM earns 97% user satisfaction

To achieve their goal of being Chile's leading healthcare provider, Red Salud needed to integrate multiple service desks, automate workflows, and improve change and asset management.

RingCentral moves 1,000+ employees from desktop to work from anywhere

In the high-risk world of specialty insurance, Freshservice and Freshdesk helped boost CSAT scores and deliver major new efficiencies

Ryan Specialty delivers first-class support

Salinas Valley Memorial Healthcare System (SVMHS) is a California based district healthcare system that covers 15+ multispecialty clinics ranging such as primary care, orthopedics to cardiology for women’s health, and more. 

Everyone in an organization needs access to the right applications and tools at the right time to do their jobs. 

With Freshservice, Smartsheet operationalized asset management and unified service management across the enterprise

In a rapidly evolving dental industry, S.I.N Implant System - a Brazilian dental implant developer and manufacturer faced a challenge: managing after-sales customer interactions. Here's how Freshdesk transformed its approach.

Springer Nature is a global publisher that serves the research community. The company believes in standing up for science and takes a leading role in ensuring high quality and ethical standards with regard to research.

 Freshservice’s streamlined ITSM offered the IT team an efficient way to support employees while focusing on digital transformation

Credit union improves employee experiences with Freshservice to drive better support for its 300,000 members

Em 3 meses, 50% do departamento de TI adotou a Freshservice, ocasionando automação e disciplina para o gerenciamento de serviços

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A unificação das funções de vendas com a Freshworks gerou um aumento de 60% nas receitas recorrentes mensais.

O Freddy IA ajuda a resolver dúvidas dos clientes da Total Expert, melhora a produtividade dos agentes e aprimora a qualidade das respostas; esses benefícios geram um ROI de 248%

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With Freshservice and Freddy AI, IT teams automated critical workflows and slashed ticket resolution time

A TI da Texas A&M agora atende mais de 150.000 visitantes com a Freshservice

Depois de substituir seu sistema antigo pelo Freshservice com Freddy AI, a unidade observou melhorias enormes na capacidade de criação e resolução de tíquetes e de entrega de serviços de TI

Logotipo da Universidade de Aberdeen sobre uma imagem da universidade

Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty

Com a Freshworks, a Village Roadshow reduziu em 60% os custos de TI e ainda melhorou a experiência dos funcionários

Freshservice boosts IT responsiveness and efficiency with a mobile-friendly self-service portal

Before implementing Freshsales, it took the lender a full month to get back to immigrant applicants. Now, it takes just three days.

O Freddy AI aumenta a confiança dos agentes da Woolacombe Bay nas interações com os clientes e contribui para sua produtividade

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OG Image - Customer stories migration

Veja como nossos clientes usam os produtos da Freshworks para atendimento ao clientes, TI e CRM, gerando impacto positivo nos negócios.

Histórias de clientes

Carrefour

Databricks

McLaren Formula 1 Team

Stories that matter

AG Barr

Alterra Mountain Company

Aramex

Bahamas Government

Blue Nile

Bridgestone

ClickFunnels

CliqStudios

Agora é a sua vez.