Customer service in 2025 and beyond
Analysis and insights on the future of customer service from Freshworks’ SVP of product management
Venki Subramanian
2 min read
The strategic vs. tactical divide with AI
Many companies are wasting their AI investments, while a small cohort of AI leaders are using it to transform entire industries and generate rapid ROI
Tom Davenport & Laks Srinivasan
3 min read
Customers talk AI at Refresh Virtual Summit 2025
To cap the day, Panasonic and Marathon Health joined Freshworks CCMO Mika Yamamoto for a conversation on customer and employee experiences
Laura Rich
2 min read
AI-powered upgrades that uncomplicate employee experience
New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services
Srinivasan Raghavan
5 min read
Articles and insights
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The agentic AI platform that uncomplicates customer service
With Freshworks’ Freddy Agentic AI Platform, customer support teams can thrive with AI tools that autonomously manage and resolve customer issues from start to finish
Srinivasan Raghavan
6 min read
Complexity is a leadership decision that saps AI innovation
An uncomplicated approach is a choice—and a competitive advantage—says Freshworks CEO Dennis Woodside
Dennis Woodside
1 min read
Agentic AI, uncomplicated service, and sharp insights at Refresh 2025
In their keynote talks, Freshworks leaders debuted new products and fresh ideas aimed at breaking the cycle of complexity
Laura Rich
2 min read
Introducing Freshservice for MSPs: Bringing order to chaotic handoffs
With a focus on order, visibility, and scale, Freshservice for MSPs was built to handle multiple clients natively
Sriram Iyer
5 min read
AI adoption starts with a clear vision
In an interview, Freshworks’ Sriram Iyer lays out a five-part framework for IT pros leading AI transformation in their organizations
Laura Rich
3 min read
3 critical needs for agentic AI in the public sector
AI agents hold huge promise for government agencies at every level. But there are hurdles to clear before they can revamp citizen services.
Dan Tynan
5 min read
Simplicity and speed: How top customer support teams are thriving with AI
Freshworks’ 2025 Customer Service Benchmark Report shows key characteristics that distinguish CX leaders from their peers
Laura Rich
5 min read
Making accessibility a core development priority at Freshworks
For Global Accessibility Awareness Day, teams at the Chennai office focused on inclusive design, team empathy, and building software for everyone
Vishnu Prasad
2 min read