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El portal unificado de autoservicio de Freshworks simplifica la gestión de incidencias, a la vez que aumenta la satisfacción y la productividad de los agentes

Databricks mejora el soporte de TI gracias a la automatización con tecnología de IA de Freshservice, y después la expande a 8 departamentos más.

With Freshservice, the team cuts IT complexity to maximize performance on and off the track

Al liberar el poder de los bots, el líder del sector de las bebidas resuelve la mitad de las consultas sin necesidad de un agente.

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Freshservice gave the ski resort an intuitive tool that improved collaboration and automated more than 400 workflows

Freshworks ha ayudado al gigante de los envíos y la logística a resolver las incidencias de servicios informáticos un 35 % más rápido.

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From Manual to marvellous: Bahamas government empowers citizens with Freshdesk. Switching from disconnected phone and email support to Freshdesk, the government of the Bahamas addressed the rising need for centralized help desk technology.

Con la ayuda de Freshworks para ofrecer un servicio personalizado de alta calidad, Blue Nile redujo las ausencias en sus salas de exposición en un 30 %.

Descubra cómo la asistencia multicanal ha aumentado de forma exponencial la capacidad de los agentes de responder a los clientes.

Freshdesk Omni gives agents a unified workspace and AI-powered omnichannel customer service to improve customer outcomes and satisfaction

CliqStudios is a leading kitchen cabinet and design company selling custom kitchen cabinets, ready-to-assemble cabinets, and accessories. 

This newly unified department serves as the sole point of contact for passengers, guiding them from ticket purchase to their return journey.

With Freshservice, the laser manufacturer brought together four disjointed systems into one

With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

Freshworks ayuda a la principal agencia de justicia penal de Escocia a resolver 65 000 incidencias de TI anualmente con una tasa de satisfacción del 86 %

Revolutionizes after-sales service, boosts brand loyalty, and supports sales growth with Freshworks

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Con el sistema automatizado de incidencias y autoservicio de Freshworks, la mayor tienda minorista de deportes del mundo hace las delicias de clientes, agentes y empleados

Decathlon

Con Freshdesk, el principal proveedor de viajes por Internet mejora el tiempo de respuesta en un 73 % mientras casi duplica el volumen de incidencias

Freshservice renueva la gestión de incidenfcias y la colaboración entre agentes, lo que permite mejorar la productividad y aumentar el autoservicio.

Logotipo de DPD con la imagen de un paquete entregado a domicilio

Un sistema de ITSM local desordenado ponía en riesgo las acreditaciones clave para la universidad. La solución en la nube de Freshservice cambió la situación por completo.

El logo de la Universidad D'Youville con una foto del campus.

Eastern Washington University (EWU) is a comprehensive regional public university in Cheney, Washington. Its programs are offered at campuses in Cheney and Spokane and at multiple campus locations throughout the state.

Mexican IT integrator uses workflow automation, third-party integrations, social media unification, and lead management in Freshsales and Freshdesk to improve sales and support.

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El líder en análisis sanitarios renovó por completo la ITSM para 7500 empleados en ocho semanas. 

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Freshworks ha ayudado a impulsar los ingresos de la empresa un 30 % en dos meses y la actividad de ventas un 225 % en ocho meses. 

Katz Media Group is the largest media representation company in the United States. With the on-air and digital assets of more than 3,000 radio and 700 television stations, 5,000 audio/video streams, and 10,000 podcasts

Service Management team delivers top-tier support to 33,000 students and 4,300+ employees with Freshservice

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En la búsqueda de un sistema de gestión de relaciones con clientes intuitivo y fácil de usar, los empleados de la empresa eligieron Freshworks.

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Las métricas de análisis de Freshworks ayudan a los equipos internacionales de Habyt a hacer un seguimiento de la productividad de los agentes, el cumplimiento de los SLA y los resultados de las encuestas CSAT para que puedan ofrecer mejores resultados.

El logotipo de Habyt sobre una foto de una familia llegando a su alojamiento.

Freshworks ofrece un servicio y soporte revolucionarios para los miembros que tienen que lidiar con dolor de espalda y articulaciones

Hired is a new kind of career marketplace for the world’s knowledge workers, one where job candidates showcase their profiles and résumés privately to more than 2,000 vetted companies who use Hired to find the right employees.

Las soluciones omnicanal y de IA de Freshworks ayudan a los agentes a responder más rápido y mejorar la productividad

With Freshservice, 142 agents at the Caterpillar dealer handled nearly 10,000 tickets within six months

Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction

Jefferson County Public Schools (Jeffco Public Schools) is among the largest K-12 school districts in Colorado. It has about 69,000 students, 14,000 staff, and 168 campuses. Additionally, the district has more than 50 central administrative departments. 

Judson University is an evangelical Christian liberal arts university located in Elgin, Illinois. Founded in 1963, it has campuses in Elgin and Rockford, Illinois, and a student body of approximately 1,300. 

El servicio de entrega bajo demanda líder en Asia aumenta las conversiones de ventas en un 24 % gracias a Freshsales y Freshdesk.

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Lesley University is a private higher-ed institution located in Cambridge, Massachusetts, well known for its education, fine arts, expressive therapy and creative writing programs.

Mission Veterinary Partners (MVP) is a veterinarian-founded network of 300+ animal hospitals. Their mission is to be the employer of choice in veterinary medicine. 

Freshdesk and Freshservice enabled more efficient ticket management so the company could continue to grow

Photo depicts a dentist office scene with the Odonto company logo 

Freshservice outperforms ServiceNow on cost and flexibility, giving Piracanjuba an easy way to transform employee services for 17 business units

Qualfon’s new ITSM earns 97% user satisfaction

To achieve their goal of being Chile's leading healthcare provider, Red Salud needed to integrate multiple service desks, automate workflows, and improve change and asset management.

RingCentral moves 1,000+ employees from desktop to work from anywhere

In the high-risk world of specialty insurance, Freshservice and Freshdesk helped boost CSAT scores and deliver major new efficiencies

Ryan Specialty delivers first-class support

Salinas Valley Memorial Healthcare System (SVMHS) is a California based district healthcare system that covers 15+ multispecialty clinics ranging such as primary care, orthopedics to cardiology for women’s health, and more. 

Everyone in an organization needs access to the right applications and tools at the right time to do their jobs. 

With Freshservice, Smartsheet operationalized asset management and unified service management across the enterprise

In a rapidly evolving dental industry, S.I.N Implant System - a Brazilian dental implant developer and manufacturer faced a challenge: managing after-sales customer interactions. Here's how Freshdesk transformed its approach.

Springer Nature is a global publisher that serves the research community. The company believes in standing up for science and takes a leading role in ensuring high quality and ethical standards with regard to research.

 Freshservice’s streamlined ITSM offered the IT team an efficient way to support employees while focusing on digital transformation

Credit union improves employee experiences with Freshservice to drive better support for its 300,000 members

En tan solo 3 meses, el 50 % del equipo de TI adoptó Freshservice, que le aportó automatización y disciplina a la gestión de servicios.

El logotipo de Supernus junto con una foto de un científico.

Al unificar las funciones de ventas con Freshworks, consigueron un aumento del 60 % en los ingresos recurrentes mensuales.

Freddy AI ayuda a resolver las consultas de los clientes en Total Expert, mejora la productividad de los agentes y aumenta la calidad de las respuestas, lo que se traduce en un retorno de la inversión del 248%.

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With Freshservice and Freddy AI, IT teams automated critical workflows and slashed ticket resolution time

El departamento de TI de Texas A&M amplía el soporte para más de 150 000 visitantes con Freshservice

Al cambiar su sistema heredado por Freshservice y Freddy AI, la universidad experimentó enormes mejoras en la capacidad y resolución de incidencias y en la prestación de servicios de TI.

Logotipo de la Universidad de Aberdeen sobre una imagen de la universidad

Freshservice helps the University of Pennsylvania deliver streamlined financial services to admins, students, and faculty

Con Freshworks, Village Roadshow reduce los costes de TI en un 60 % a la vez que mejora las experiencias de los empleados

Freshservice boosts IT responsiveness and efficiency with a mobile-friendly self-service portal

Before implementing Freshsales, it took the lender a full month to get back to immigrant applicants. Now, it takes just three days.

Freddy AI ayuda a los agentes de Woolacombe Bay a sentirse seguros en sus interacciones con los clientes, a la vez que mejora la productividad.

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OG Image - Customer stories migration

Descubre cómo nuestros clientes están utilizando los productos de Freshworks para atención al cliente, servicios informáticos y CRM con idea de impulsar el impacto en sus empresas.

Historias de clientes

Carrefour

Databricks

McLaren Formula 1 Team

Stories that matter

AG Barr

Alterra Mountain Company

Aramex

Bahamas Government

Blue Nile

Bridgestone

ClickFunnels

CliqStudios

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