Yasasree was amongst the earliest hires for the Freshworks’ customer success team. Having seen the team grow from one person to a global powerhouse with 60+ people spread across multiple locations, she has tons of insights to share about ‘Customer Success readiness’.
At the #CustomerFirst she talks about
What are the signs that signal that you need a customer success team?
When is the right time to set up a customer success team?
How did we realize that we needed a customer success team?
How do you go about setting up an ideal team?
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