Join the AI-powered service revolution
Join us to explore the State of Service & Support 2025, and discover how AI and automation drive productivity while elevating customer, employee, and agent experiences. Date: May 22, 2025 Time: 4.30 PM IST Location: Mumbai
Inspiration: Reimagine AI-powered service and support
Dive into Freshworks’ latest generative AI capabilities and discover how our solutions can help service and support teams drive seamless IT service management, enhance customer experiences, and optimize enterprise workflows for better scalability and efficiency.
Education: Master advanced asset management with D42
Discover how D42 and Freshworks enhance IT Asset Management (ITAM) by providing real-time visibility, automated discovery, and seamless tracking of IT assets. Learn how to optimize resources, reduce costs, and ensure efficient IT operations across the enterprise.
Connection: Meet with leaders in town
Explore real-world success stories to learn how leading organizations leverage AI to drive impact. Engage with IT and customer service leaders, connect with Freshworks executives, and build valuable relationships to propel your career and business forward.
Join these industry experts
Ian Tickle
SVP & General Manager International Markets
Shelton Rego
VP & India Country Leader
Priya Subramani
VP of Product Management
Yama Habibzai
VP of Device42
Mohit Patle
Sr. Director & India Business Head
Sundar Subramanian
Sr. Director, Customer Success, APMEA
Rohit Mohan
Head of Strategic Accounts, India
Vish Mehta
Senior Product Manager
Agenda
| Topic |
|---|
4:30 p.m.: Arrival and registrations |
5:30 p.m.: Welcome by Ian Tickle - SVP & General Manager International, Freshworks
|
5:45 p.m.: Deep dive into employee experience and product showcase by Viswanatha Mehta - Senior Product Manager, Freshworks |
5:55 p.m.: Overview of advanced ITAM through D42 by Yama Habibzai, Chief Marketing Officer, D42 |
6.05 p.m: Customer spotlight-EX |
6:15 p.m.: Freshworks on Freshservice by Ashwin Ballal, Chief Information Officer at Freshworks |
6:30 p.m.: Deep dive into customer experience and product showcase by Priya Subramani - VP, Customer Experience Products, Freshworks |
6.45 p.m: Customer spotlight - CX |
6:55 p.m.: Panel discussion with industry leaders |
7:40 p.m.: The Freshworks AI promise & security by Sreedhar Gade - Vice President, Engineering & Responsible AI at Freshworks |
7:50 p.m.: Customer spotlight - Freddy AI |
8:00 p.m.: The Freshworks & AWS partnership |
8:05 p.m.: Closing Remarks |
8:10 p.m.: Networking Dinner |
Reserve your place now
Join the AI-powered service revolution