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Features |
FREE $0unlimited agents $0 unlimited agents |
GROWTH $15/agent/month $18 /agent/month |
PRO $39/agent/month $47 /agent/month |
ENTERPRISE $69/agent/month $83 /agent/month |
| PHONE NUMBERS | ||||
| Buy Local/Toll-free Numbers |
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
| Buy Vanity Numbers |
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
| Number Porting | ||||
| Call Masking | ||||
| Ringtone Customization | ||||
| Bring Your Own Carrier (BYOC) | ||||
| Free Incoming Minutes |
2000 min/month
|
3000 min/month
|
5000 min/month
|
|
| CALL MANAGEMENT | ||||
| Concurrent Calls |
Unlimited
|
Unlimited
|
Unlimited
|
Unlimited
|
| Answer in Browser | ||||
| Mute | ||||
| Outbound call from any number | ||||
| Call Blocking | ||||
| Hold | ||||
| Hold with Music | ||||
| Forward to Phone | ||||
| AGENT PRODUCTIVITY | ||||
| Inbound Caller ID | ||||
| Desktop Notifications | ||||
| Call Notes | ||||
| Call Notes Transfer | ||||
| Voicemail Drop | ||||
| Click to Call Extension | ||||
| After Call Work | ||||
| Call Tagging | ||||
| Power Dialer | ||||
| Call Transcriptions | ||||
| Voicebot | ||||
| Parallel Calling | ||||
| Queue Transfer | ||||
| QUEUE MANAGEMENT | ||||
| Customizable Greetings & Messages | ||||
| Basic Call Queues | ||||
| Wait Queues | ||||
| Transfer to Teams | ||||
| Conference Calling | ||||
| Queue Callback (Virtual Hold) | ||||
| Data Scoping | ||||
| ADVANCED ROUTING | ||||
| Route to External Number | ||||
| Business Hours | ||||
| Team Routing | ||||
| IVR (Phone Trees) | ||||
| Agent Extensions | ||||
| Smart Escalations | ||||
| Non-Business Hours Routing | ||||
| Holiday Calendar | ||||
| Holiday Routing | ||||
| SIP Connections | ||||
| Opt-in IVR | ||||
| Routing Automations | ||||
| Speech-enabled IVR (Phone Trees) | ||||
| Omnichannel Routing | ||||
| HISTORY | ||||
| Call Metrics | ||||
| Call Metrics Export | ||||
| Voicemail | ||||
| Call Recording | ||||
| Voicemail Transcription | ||||
| Bulk Recording App (via Marketplace) | ||||
| Pause Recording | ||||
| Call Lifecycle | ||||
| MONITORING | ||||
| Real-time Call Summary | ||||
| Real-time Queue Visibility | ||||
| Real-time Agent Activity | ||||
| Call Center Agent Statuses | ||||
| Call Monitoring | ||||
| Call Barging | ||||
| Advanced Call Metrics | ||||
| Access Controls based on Scope | ||||
| IVR CSAT (Inboud & Outbound) | ||||
| Abandoned Call Metrics | ||||
| Service Level Monitoring | ||||
| REPORTING | ||||
| Call Summary Report | ||||
| Agent Summary Report | ||||
| Call Center Health | ||||
| Call Volume Analysis | ||||
| Custom Reports | ||||
| Schedule Reports | ||||
| Agent Availability Time | ||||
| Abandoned Calls Report | ||||
| Service Level Breached Calls | ||||
| SECURITY | ||||
| GDPR Compliance | ||||
| Data Center Location | ||||
| Allowed IPs | ||||
| INTEGRATIONS | ||||
| Freshdesk Integration | ||||
| Freshsales Integration | ||||
| Freshservice Integration | ||||
| Pipedrive | ||||
| Hubspot | ||||
| Voicebase PCI Redaction App | ||||
| Zapier | ||||
| Salesforce | ||||
| Salesforce Lightning | ||||
| MOBILE | ||||
| Freshcaller for Android | ||||
| Freshcaller for iOS | ||||
| SUPPORT | ||||
| 24x7 Email Support | ||||
| 24x5 Chat Support | ||||
| 24x5 Phone Support | ||||
| API | ||||
| Limits |
100/minute
|
400/minute
|
500/minute
|
|
| Overages |
Contact Support
|
Contact Support
|
Contact Support
|
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