Features

FREE

$0

unlimited agents
+pay per min, billed annually

$0

unlimited agents
+pay per min, billed monthly

FREE

€0

unlimited agents
+pay per min, billed annually

€0

unlimited agents
+pay per min, billed monthly

FREE

£0

unlimited agents
+pay per min, billed annually

£0

unlimited agents
+pay per min, billed monthly

FREE

A$0

unlimited agents
+pay per min, billed annually

A$0

unlimited agents
+pay per min, billed monthly

FREE

₹0

unlimited agents
+pay per min, billed annually

₹0

unlimited agents
+pay per min, billed monthly

GROWTH

$15

/agent/month
+pay per min, billed annually

$18

/agent/month
+pay per min, billed monthly

GROWTH

€15

/agent/month
+pay per min, billed annually

€18

/agent/month
+pay per min, billed monthly

GROWTH

£12

/agent/month
+pay per min, billed annually

£15

/agent/month
+pay per min, billed monthly

GROWTH

A$25

/agent/month
+pay per min, billed annually

A$30

/agent/month
+pay per min, billed monthly

GROWTH

₹999

/agent/month
+pay per min, billed annually

₹1199

/agent/month
+pay per min, billed monthly

PRO

$39

/agent/month
+pay per min, billed annually

$47

/agent/month
+pay per min, billed monthly

PRO

€39

/agent/month
+pay per min, billed annually

€47

/agent/month
+pay per min, billed monthly

PRO

£29

/agent/month
+pay per min, billed annually

£35

/agent/month
+pay per min, billed monthly

PRO

A$55

/agent/month
+pay per min, billed annually

A$66

/agent/month
+pay per min, billed monthly

PRO

₹2799

/agent/month
+pay per min, billed annually

₹3399

/agent/month
+pay per min, billed monthly

ENTERPRISE

$69

/agent/month
+pay per min, billed annually

$83

/agent/month
+pay per min, billed monthly

ENTERPRISE

€69

/agent/month
+pay per min, billed annually

€83

/agent/month
+pay per min, billed monthly

ENTERPRISE

£55

/agent/month
+pay per min, billed annually

£66

/agent/month
+pay per min, billed monthly

ENTERPRISE

A$99

/agent/month
+pay per min, billed annually

A$119

/agent/month
+pay per min, billed monthly

ENTERPRISE

₹4999

/agent/month
+pay per min, billed annually

₹5999

/agent/month
+pay per min, billed monthly

PHONE NUMBERS
Buy Local/Toll-free Numbers
Unlimited
Unlimited
Unlimited
Unlimited
Buy Vanity Numbers
Unlimited
Unlimited
Unlimited
Unlimited
Number Porting
Call Masking
Ringtone Customization
Bring Your Own Carrier (BYOC)
Free Incoming Minutes
2000 min/month
3000 min/month
5000 min/month
CALL MANAGEMENT
Concurrent Calls
Unlimited
Unlimited
Unlimited
Unlimited
Answer in Browser
Mute
Outbound call from any number
Call Blocking
Hold
Hold with Music
Forward to Phone
AGENT PRODUCTIVITY
Inbound Caller ID
Desktop Notifications
Call Notes
Call Notes Transfer
Voicemail Drop
Click to Call Extension
After Call Work
Call Tagging
Power Dialer
Call Transcriptions
Voicebot
QUEUE MANAGEMENT
Customizable Greetings & Messages
Basic Call Queues
Wait Queues
Transfer to Teams
Conference Calling
Queue Callback (Virtual Hold)
Data Scoping
ADVANCED ROUTING
Route to External Number
Business Hours
Team Routing
IVR (Phone Trees)
Agent Extensions
Smart Escalations
Non-Business Hours Routing
Holiday Calendar
Holiday Routing
SIP Connections
Opt-in IVR
Routing Automations
Speech-enabled IVR (Phone Trees)
Omnichannel Routing
HISTORY
Call Metrics
Call Metrics Export
Voicemail
Call Recording
Voicemail Transcription
Bulk Recording App (via Marketplace)
Pause Recording
Call Lifecycle
MONITORING
Real-time Call Summary
Real-time Queue Visibility
Real-time Agent Activity
Call Center Agent Statuses
Call Monitoring
Call Barging
Advanced Call Metrics
Access Controls based on Scope
IVR CSAT (Inboud & Outbound)
Abandoned Call Metrics
Service Level Monitoring
REPORTING
Call Summary Report
Agent Summary Report
Call Center Health
Call Volume Analysis
Custom Reports
Schedule Reports
Agent Availability Time
Abandoned Calls Report
Service Level Breached Calls
SECURITY
GDPR Compliance
Data Center Location
Allowed IPs
INTEGRATIONS
Freshdesk Integration
Freshsales Integration
Freshservice Integration
Pipedrive
Hubspot
Voicebase PCI Redaction App
Zapier
Salesforce
Salesforce Lightning
MOBILE
Freshdesk Contact Center for Android
Freshdesk Contact Center for iOS
SUPPORT
24x7 Email Support
24x5 Chat Support
24x5 Phone Support
API
Limits
100/minute
400/minute
500/minute
Overages
Contact Support
Contact Support
Contact Support

Features

GROWTH

$29

/agent/month
+pay per min, billed annually

$35

/agent/month
+pay per min, billed monthly

GROWTH

€29

/agent/month
+pay per min, billed annually

€35

/agent/month
+pay per min, billed monthly

GROWTH

£25

/agent/month
+pay per min, billed annually

£30

/agent/month
+pay per min, billed monthly

GROWTH

A$45

/agent/month
+pay per min, billed annually

A$54

/agent/month
+pay per min, billed monthly

GROWTH

₹1999

/agent/month
+pay per min, billed annually

₹2399

/agent/month
+pay per min, billed monthly

PRO

$59

/agent/month
+pay per min, billed annually

$71

/agent/month
+pay per min, billed monthly

PRO

€59

/agent/month
+pay per min, billed annually

€71

/agent/month
+pay per min, billed monthly

PRO

£45

/agent/month
+pay per min, billed annually

£56

/agent/month
+pay per min, billed monthly

PRO

A$85

/agent/month
+pay per min, billed annually

A$102

/agent/month
+pay per min, billed monthly

PRO

₹4299

/agent/month
+pay per min, billed annually

₹5159

/agent/month
+pay per min, billed monthly

ENTERPRISE

$99

/agent/month
+pay per min, billed annually

$119

/agent/month
+pay per min, billed monthly

ENTERPRISE

€99

/agent/month
+pay per min, billed annually

€119

/agent/month
+pay per min, billed monthly

ENTERPRISE

£75

/agent/month
+pay per min, billed annually

£90

/agent/month
+pay per min, billed monthly

ENTERPRISE

A$140

/agent/month
+pay per min, billed annually

A$168

/agent/month
+pay per min, billed monthly

ENTERPRISE

₹7199

/agent/month
+pay per min, billed annually

₹8699

/agent/month
+pay per min, billed monthly

TICKETING
Email Ticketing
Automatic Email Notifications
Twitter
Facebook
Public and Private Notes in Tickets
Merge Tickets
Ticket Export
Ticket Activities
Set Priority
Set Status
Outbound Email
Multiple Shared Inboxes
In-app Smart Notifications
Undo Send
Split Tickets
Sort Ticket Conversations
Watch Tickets
Custom Ticket Fields
Custom Status
Dependent Fields in Ticket Forms
Dynamic Ticket Forms
WhatsApp Business
Time Tracking
Ticket Templates
Assume Identity
Annotated Image Attachments
Custom Objects
MESSAGING
Monthly Unique Visitors (MUV)
100k MUV/agent
300k MUV/agent
400k MUV/agent
Web Messenger
Mobile In-App via SDKs (Android, iOS, Phonegap, etc.)
Facebook Messenger
Private Notes
Groups
Rich Messaging
Read Receipts
File Attachments
Conversation Labels
Team Inbox Lite
Team Inbox Lite (Chrome Extension)
Mobile App
Manual Messages
Files
10 files/agent, 10 files shared with team
50 files/agent, 50 files shared with team
100 files/agent, 100 files shared with team
Tickets from Chat
Topics
FAQs
WhatsApp Business
Apple Business Chat
LINE
Smart Plugs
Triggered Messages
Targeted Messages
Co-Browsing
Chat Transcript Download/Share
PHONE
Free Local Incoming Minutes
2000 minutes/month
3000 minutes/month
5000 minutes/month
Buy Local/Toll-free Numbers
Buy Vanity Numbers
Number Porting
Call Masking
Ringtone Customization
Customizable Greetings & Messages
Transfer to Teams
Route to External Number
Concurrent Calls
Unlimited
Unlimited
Unlimited
Answer in Browser
Forward to Phone
Mute
Outbound call from any number
Basic Call Queues
Unlimited
Unlimited
Unlimited
Call Blocking
Hold
Hold with Music
Call Metrics
Call Metrics Export
Voicemail
Call Recording
Pause Call Recording
Real-time Call Summary
Real-time Queue Visibility
Real-time Agent Activity
Call Center Agent Statuses
Call Monitoring
Call Barging
Advanced Call Metrics
Bring your own carrier (BYOC)
IVR (Phone Trees)
Up to 5 levels on request
Up to 5 levels on request
Opt-in IVR
IVR CSAT
Conference Calling
SIP Connections
Abandoned Call Metrics
Service Level Monitoring
KNOWLEDGE BASE AND COMMUNITY FORUMS
Omnichannel Knowledge Base
Private Knowledge Base
Email to Knowledge Base
Auto Suggest Solutions
Automatic Article Reordering
Interlinking Articles
Advanced Article Filtering
Automatic Sitemap Generation
Advanced Article Bulk Actions
Multi-product Content Management
Article Versioning
Knowledge Base Analytics
Article Templates
Community Forums
Approval Workflow
HELP WIDGET
Embeddable Contact Form
Embeddable Solution Articles
Multiple Widgets
Appearance Customization
Frustration Tracking
Customer Journey
Multilingual Help Widget
Page-specific Contextual Solutions
CUSTOMER PORTAL
Public Portal Customization
Custom Domain Mapping
CSS Customization
Complete Portal Customization
FreshThemes Gallery
MOBILE APP
Ticketing iOS & Android
Messaging iOS & Android
Phone iOS & Android
COLLABORATION
Contextual Collaboration
Agent Collision Detection
Traffic Cop (Ticketing)
Linked Tickets
Shared Ownership of Tickets
Parent-child Ticketing
Collaborators (Ticketing)
Up to 5000
Up to 5000
GLOBAL SUPPORT
Dynamic Email Notifications
Multilingual Knowledge Base
Multilingual Satisfaction Surveys
Multiple Time Zones
Multiproduct Helpdesk
Up to 5 products
Unlimited products
Multilingual Ticket Forms
Multilingual Web Messenger
Multilingual Mobile App (Messaging)
Multilingual Agent Interface (Messaging)
Multilingual Topics (Messaging)
Multilingual FAQs (Messaging)
Multilingual Offline Experience (Messaging)
Live Translate (Messaging)
Multilingual Team Inbox (Messaging)
CUSTOMER MANAGEMENT
Contact and Company Fields (Ticketing)
Custom Contact and Company Fields (Ticketing)
Customer Journey (Ticketing)
User Segmentation
Custom User Properties
User Events Tracking (Messaging)
User Targeting
Unlimited Contacts
Customer 360
Activity API
Link multiple companies to a single contact (Ticketing)
Identify contacts using external ID (Ticketing)
Customer Segments
WORKFLOW AUTOMATIONS
Automations that run on ticket creation
Time-triggered Automations on Tickets
Event-triggered Workflow Automations on Tickets
Time triggers on Custom Ticket Status
Round Robin Ticket Assignment
Load-balanced Ticket Assignment
Out of Office Scheduler (Ticketing)
Skill-based Ticket Assignment
Agent Shifts (Ticketing)
Unread Chat Email Notifications to Customers
Push Notifications on Desktop & Mobile (Messaging)
IntelliAssign (Messaging)
Auto-Resolve (Messaging)
Advanced Automations (Messaging)
Call Wait Queues
Agent Extensions
Smart Escalations
Non-Business Hours Routing
Holiday Routing
Routing Automations
Queue Callback
Omniroute
SUPPORT OPERATIONS
Omnichannel Agent Management
Omnichannel Groups
Omnichannel Business Hours
Business rules management through SLAs
Pre-defined Roles
Offline Experience (Messaging)
Customizable Agent Roles (Ticketing)
SLA Reminders (Ticketing)
Escalation emails for Ticketing SLA violation
Multiple SLA policies (Ticketing)
Product, group and company level SLAs (Ticketing)
SLA for every response (Ticketing)
Custom Roles (Messaging)
Access Controls based on Scope (Phone)
Omnichannel Holidays
Audit Log (Ticketing)
Sandbox (Ticketing)
Advanced Ticket Scope
REPORTS & DASHBOARDS
Default Omnichannel Dashboard
Omnichannel Volume Analysis
Omnichannel CSAT Report
Omnichannel Custom Reports
Omnichannel Availability Dashboards
Omnichannel Team Dashboards
Export Reports
Save Reports
Schedule Reports
Ticketing In-depth Report
Agent Activity Report
Agent and Team/Group Performance
Conversation Overview Report
Call Summary Report
Call Center Health
Callback Report
Abandoned Calls Report
Service Level Breached Calls
BOTS AND AI
Free Bot Sessions
2000 sessions/month
3000 sessions/month
5000 sessions/month
Chatbot Builder
Intent Detection
Answers powered by Freddy
Multilingual Bots
API Connectors
Custom CSS & JS
Custom Parameters
Rich Media Interactions
Agent Handover
Bot Activities
Chatbot Analytics
Voicemail Transcription
Bring Your Own Bot (Conversation APIs)
Email Bot
Assist Bot
Social Signals
Thank you Detector
Auto-triage
Article Suggester
Canned Response Suggester
Robo Assist (RPA Connectors)
Bot Reporting
Speech-enabled IVR Bot
Voicebot
AGENT PRODUCTIVITY
Personal and Shared Canned Responses (Ticketing)
Public and Private Notes in Tickets
Dynamic placeholders (Ticketing)
Tags (Ticketing, Phone)
Quick Actions (Ticketing)
One-touch Scenarios
Filtered Search
Integrated Game Mechanics (Ticketing)
Occasional agents (Ticketing)
Custom Ticket Views
Summary App (Ticketing)
Add reminders on To-dos
Inbox Views (Messaging)
Custom Views (Messaging)
Priority Inbox (Messaging)
Canned Responses (Messaging)
Bulk Actions (Messaging)
Agent Actions (Messaging)
Inbound Caller ID
Desktop Notifications for Calls
Call Notes
Call Notes Transfer
Voicemail Drop
Click to Call Extension
After Call Work
Canned Forms
Session Replay
Quality Coach
INTEGRATIONS & APPS
Access to App Gallery
Email marketing and CRM apps (Ticketing )
Cloud telephony integration apps (Ticketing )
Survey & Feedback apps (Ticketing)
Time tracking and invoicing tools (Ticketing)
Custom Apps
API access (Ticketing)
200 calls/minute
400 calls/minute
700 calls/minute
Extendable API (Ticketing)
WordPress (Messaging)
Shopify (Messaging)
Slack (Messaging)
Conversation APIs/Bring Your Own Bots (Messaging)
Conversation Transcript APIs (Messaging)
Extensive Data APIs (Messaging)
Agent APIs (Messaging)
Rich Messaging APIs
Webhooks
Phone API Limits
100/minute
400/minute
500/minute
SECURITY
SSL Certificate
Single Sign On
Data Center Location
Single Sign On with SAML
DKIM/DMARC
Custom Email Servers
Custom SSL Certificates
GDPR Compliance
Blocked IPs
ISO 27001
AICPA SOC 2
CCPA
Messaging - WCAG (For Agent TeamInbox Lite)
Advanced password policy for agents and customers
Helpdesk Restriction
IP Range Restriction
Allowed Domains
User Authentication (JWT)
CUSTOMER SUPPORT
Knowledge Base
Community Forums
24x7 Email Support
24x5 Phone Support
24x5 Chat support