MONTHLY
YEARLY Save up to 30%
Feature list
SPROUT
0

unlimited agents
+pay per min

BLOSSOM
$ 15

agent/month

+pay per min

GARDEN
$ 29

agent/month

+pay per min

ESTATE
$ 45

agent/month

+pay per min

FOREST
$ 69

agent/month

+pay per min

CAPABILITIES PROVIDED ACROSS ALL PLANS
Buy Local/Toll-free numbers*
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Buy Vanity Numbers*
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Concurrent Calls*
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Answer in Browser*
Outbound Call from any Number*
Inbound Caller ID
Desktop Notifications
Custom Greetings
Custom Messages
Call Blocking
Mute
GDPR Compliance
Call Notes
Notes Transfer
Call Metrics
24x7 Email Support
PAID PLAN CAPABILITIES
24x5 Phone Support
24x5 Chat Support
Number Porting**
Ringtone Customization
Forward to Phone
Hold with Music***
Basic Call Queues
Call Metrics Export
Call Masking
Bulk Contacts Import
Advanced Call Queues
Blind Transfer
Transfer to Teams
Team Routing
Route to External Number
Business Hours
Voicemail
Bulk Contacts Import
Call Recording
Voicemail Drop
Voicemail Transcription
Click To Call via Chrome Extension
IVR (phone trees)
After Call Work (ACW)
Bring Your Own Carrier (B.Y.O.C)
SIP Connections
Pause Recording
Australian Data Center
Call Wrap up Time
Conference Calling
Smart Escalations
Non-Business Hours Routing
Call Monitoring
Agent Extensions
Real-time Call Summary
Real-time Agent Activity
Real-time Queue Visibility
Warm Transfer
Custom Call Center Reports
Advanced Call Metrics
Call Barging
Queue Callback (Virtual Hold)
Holiday Routing
Custom Agent Status
Agent Availability Report
Call Recording Opt-In
Opt-in IVR
Abandoned Call Metrics
Service Level Monitoring
Smart Answer Voicebot
Omnichannel Routing
Speech-enabled IVR

NOTE

* Call & Number Charges are applicable

** Porting charges are applicable

*** Licenses for the music used on hold should be procured separately

Omnichannel Features
SPROUT
NA

BLOSSOM
NA

GARDEN
NA

ESTATE
+ $ 34

/agent/month, billed annually + pay per min

FOREST
+ $ 70

/agent/month, billed annually + pay per min

Advanced Ticketing
Helpdesk Automations    
Omnichannel Customer Timeline
Load-balanced Ticket Assignment
Customizable Satisfaction Surveys
Multiple SLAs and Business Hours
Multlingual Knowledge Base
Custom Helpdesk Reporting
Complete Portal Customization
Multiproduct Helpdesk
Up to 5 products
Unlimited products
Customer Chat Widget
Customer Context
Message Channels
Assignment Rules
Integrated FAQs
IntelliAssign
Co-browsing
Multilingual FAQs
Chatbots
Skill-based Ticket Assignment
Email Bot
Agent Scripts
Social Signals
Thank You Detector
Auto-triage
Audit Log
Sandbox
HIPAA Readiness
Approval Workflow for Knowledge Base
Omniroute™
Bot Reporting