Freshdesk for every use case
Freshdesk is built for every need—AI automation, omnichannel service, collaborative case management, and email-only ticketing support.
Use cases Freshdesk supports
Customer service teams of all sizes choose Freshdesk for its unified workspace, AI that works inside real workflows, and for its ease of use.
Agentic AI
Resolve queries and tasks with AI on any channel. Use pre-built AI agents or create a custom one in minutes.
Ticketing and Case Management
Handle both high volume tickets and cases that need human experts from one place.
AI Assistance
Offer personalized service to each customer with summarization, sentiment, response, and resolution assistants.
Live chat and Messaging
Automate resolutions on chat and messaging apps like WhatsApp, Instagram, and Messenger.
Contact Center
Handle every customer interaction, IVR, Voice AI—all from a single platform.
We make customer support easy for businesses of all sizes
With omnichannel support, powerful automation capabilities, and 650+ app integrations available at a click, Freshdesk is a one-stop solution to effortlessly delight your customers.