McLaren Formula 1 Team names Freshworks an Official Partner
Freshservice accelerates the team’s IT operation. At the Belgian Grand Prix, Freshworks takes a position on McLaren Formula 1 Team cars and team kits.
Mika Yamamoto
3 min read
AI has a customer trust problem. Here’s how to solve it.
To reap the benefits of intelligent automation, companies must put transparency first
Dan Tynan
5 min read
Teaching employees to trust AI
Nearly every company has embraced AI in principle, but full adoption still lags. Here’s how to get employees to actually use it.
Dan Tynan
4 min read
How 5 top industries are redefining customer support
From retail to travel, AI is taking on many tasks, improving productivity and efficiency
Sumana Srikanthan
6 min read
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AI is redefining the metrics behind employee experience
AI is redefining the metrics behind employee experience
Kristin Burnham
5 min read
Frasers Group scales global retail support at speed
The British retail powerhouse’s partnership with Freshworks has streamlined IT operations for over 60 brands
Vishnu Prasad
1 min read
To build the ultimate AI-powered CX team, start here
Best-in-class teams help companies bridge the gap between savvy CX strategy and AI’s potential to improve customer experience
Howard Rabinowitz
5 min read
How agentic AI will enable the next industrial revolution
Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers
Dan Tynan
5 min read
Speeding up aircraft logistics with Freshworks
Satair, a subsidiary of Airbus, partners with Freshworks to cut handling times, boost transparency, and improve global parts support
Vishnu Prasad
1 min read
Pawan Satyawali: Stop talking tech specs and start delivering wins
The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more
Laura Rich
1 min read
Enterprise software needs a reboot
Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto
Mika Yamamoto
1 min read
Jess Evans: How to move beyond AI-washing to responsible innovation
Start with clear rules, verification processes, and train teams on ‘knowledge complexity’
Laura Rich
2 min read