Report Decoding the state of workplace technology
AI in IT: A closer look at productivity, complexity, and automation
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What’s in the report
IT pros prioritize efficiency
IT pros only use a fraction of the software they currently manage
Productivity could soar by trimming software usage
Efficiency is a key criterion in assessing software value
AI leads the way
IT pros turn to AI to boost productivity
Senior IT staff lead in AI adoption and support
Younger generations play a pivotal role in AI adoption
The Freshworks take
Smart, simplified technology, paired with the power of AI, will do more to drive productivity and efficiency than legacy software has done in decades. IT leaders who embrace automation and technological agility to reduce complexity will be the ones whose teams come out ahead.
New global research from Freshworks shows:
How AI is shaping new workplace software
The state of AI adoption in IT teams
Why senior IT leaders are embracing AI
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