AI takes care of the busywork. You focus on what matters.
Meet Freddy AI, the no-code AI. It goes live in minutes to resolve complex queries, provide resolution assistance, and share real-time insights—so your focus stays on customers, not busywork.
Faster resolutions, higher productivity, and instant insights
Freddy AI comes with ready to launch agents, assistance for teams every step of the way, and insights that help you stay ahead.
AI agents come with pre-built agentic workflows and go live in minutes to resolve up to 80% of queries on chat, messaging apps, and email.
AI Copilot handles the repetitive stuff—summarizing and translating conversations, suggesting replies, so agents can stay focused and move faster with full context.
AI Insights turns every conversation into intelligence. Spot trends, measure performance, and uncover opportunities to improve support quality, speed, and CSAT.
Explore Freddy AI in action
AI that resolves and continuously improves
Freddy AI Agents resolve complex queries. They update records, process refunds, and change subscription plans. Instantly launch pre-built Vertical AI Agents integrated with your apps like Shopify, Stripe, and PayPal*. Build your own AI Agent, monitor performance, and improve AI-led resolutions consistently—all with the AI Agent Studio.
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AI SECURITY
AI security you can trust at scale
Freddy AI Trust is built to keep your data private, your team compliant, and your customers protected. It spots risky content, hides sensitive information, and gives you full control over who sees what. With audit trails, access rules, and encryption built in, you can scale AI without sacrificing security.
What our customers are saying
Con Freshworks, nuestros agentes de IA pueden responder consultas a toda hora. Es una característica potente para mejorar la experiencia del cliente y liberar la carga de trabajo a nuestro [equipo] para que se centre en las necesidades inmediatas de los pasajeros.
Krishnamoorthy Venkatakrishnan
Implementamos Freddy para ofrecer experiencias sumamente personalizadas y automatizadas a los clientes. Para PhonePe, Freddy busca contexto de las transacciones hechas y ofrece asistencia contextual para una experiencia de autoservicio personalizada desde la misma aplicación.
Vishal Gupta
Algunos miembros de mi equipo no se sentían para nada seguros con los emails. Con Freddy AI, han ganado mucha confianza, y la calidad de los emails que envían ahora es notable.
Keira Hayter
Explore insights & resources on AI-powered customer service
Real-world stories, practical insights, and tools to help you deliver modern, AI-powered customer service.
Benchmark your success with insights from our 2025 customer service report
Benchmark your success with insights from our 2025 customer service report
Evaluate your performance against industry competitors to see how you measure up.
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