ITSM moderna e impulsada por IA
ITSM moderno para el lugar de trabajo digital actual
Explora las completas capacidades de ITSM que transforman la forma en que TI aporta valor a su organización.
Impacto tangible, respaldado por resultados
Mejore la calidad del servicio y la productividad del personal con ITSM potenciado por IA
96%
74%
66%
77%
Explora Freddy AI en acción
Resuelva solicitudes de servicio de extremo a extremo con agentes de IA
Capacidades de Freshservice
Capacidades sólidas de TI que abarcan servicio, operaciones y activos, con inteligencia integrada para actuar más rápido.
Únete a más de 20,000 empresas que están unificando sus servicios y operaciones de TI
Ver todas las historias de clientes
Freshservice nos ha ayudado a reducir los costos informáticos anuales en un 60%, al tiempo que mejora la calidad y la velocidad del servicio.
Con Freshservice de su lado, ahora el equipo de transporte puede resolver solicitudes entrantes en 15 minutos en vez de en 3 meses.
Si puede dibujarlo en un papel, probablemente pueda hacerlo en Freshservice para usted. Así que, si quiere automatizarlo, dibújeme unos recuadros y dígame qué pasa entre ellos. Lo analizaré y lo implementaremos.
Cuenta con la confianza de los expertos
Cuenta con la confianza de equipos de TI en todo el mundo. Reconocido por su usabilidad, confiabilidad y satisfacción del cliente.
Aprovecha al máximo Freshservice
Aspectos destacados del producto, insights del sector e ideas frescas para hacer que la experiencia del empleado sea sencilla y con impacto.
Informe de referencia de Freshservice 2025
Estudio Total Economic Impact™ de Forrester
Freshworks en Freshservice
Ve a Freshservice en acción
Une el servicio y las operaciones
Frequently Asked Questions
What is Freshservice ITSM, and how does it streamline IT support?
Freshservice ITSM is an AI-powered service management platform that centralizes ticketing, asset tracking, and workflows. It streamlines IT support by enabling teams to restore service faster, reduce manual effort, and scale operations efficiently.
How does Freshservice ITSM align with ITIL best practices?
Freshservice aligns with ITIL by offering built-in modules for incidents, problems, changes, and releases, along with CAB reviews where required. It also provides best-practice guidance to help teams standardize processes and improve service quality.
What core Freshservice ITSM features support incident, problem, and change management?
Freshservice supports ITIL processes through SLA and OLA policies for incident response, root cause analysis workflows, and change management linkages for effective problem resolution. It also provides structured change approvals with CAB, rollout, and backout plans, keeping IT operations reliable and compliant.
Does Freshservice ITSM include a service catalog and self-service portal?
Yes, Freshservice includes a searchable service catalog and a branded self-service portal for employees. These tools make it easy for users to request services, reduce dependency on IT teams, and speed up fulfillment.
How does Freshservice ITSM use AI to improve IT helpdesk efficiency?
Freshservice uses Freddy AI to handle ticket triage, summarization, and recommendations for agents. It also provides a 24/7 virtual agent in Slack and Microsoft Teams that helps employees resolve issues instantly, eliminating the need to fill out forms.
Can Freshservice ITSM handle asset and CMDB capabilities?
Yes, Freshservice includes IT Asset Management and a modern CMDB to track configuration items (CIs). It centralizes asset data, maps relationships, and links assets to tickets and changes for better impact analysis.
Does Freshservice ITSM support workflow automations and orchestration?
Yes, Freshservice offers automation through Workflow Automator and Supervisor Rules for event- and time-based actions. It also provides the Orchestration Center to run automated steps across third-party tools such as Okta, Azure AD, AWS, and Slack.
What integrations does Freshservice ITSM offer with third-party tools?
Freshservice integrates with a wide marketplace of third-party tools, including native connectors for Slack, Jira, DocuSign, and Azure AD. It also extends functionality with orchestration apps for identity, cloud, and collaboration systems.