For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Adopt a digital-first approach to resolve faster, control costs, and scale customer service.
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Has high resolution times, causing frequent backlogs and poor customer experiences
Comes with a high cost per contact, requiring heavy investments with growing volumes
Requires you to constantly grow your team, increasing costs exponentially
Limited to web and in-app
Also supports messaging apps
Deflect and resolve up to 80% of incoming cases without agent intervention. Allow your team to focus on more meaningful work while drastically reducing resolution times for low-touch issues.
Serve customers via messaging with ease. Digitize your IVRs to pass on customers’ issues to the right chat queues for agents.
Reach out to customers before they reach you, with hyper-targeted campaigns. Bring down incoming requests by addressing their concerns proactively.
Access a suite of features that aid your agents’ productivity. Enable them to automate routine workflows and resolve issues with great speed and efficiency.
Long queues for live chat support can be frustrating for customers and hectic for agents. Use an asynchronous messaging solution that allows both to continue a conversation at their own pace.
Freshdesk Messaging is easy to configure, deploy, and maintain - making it accessible for every business, not just the Fortune 500 companies. Effortlessly scale to support millions of daily requests without any increase in agent count.
Receive and respond to customers’ requests on the messaging apps of their choice.
Build complex bots with zero code to deflect issues and engage customers.
Serve customers around the world in their preferred language, with 54 languages supported.
Send targeted emails, in-app, and push messages to customers based on their actions and personas.
Access the Freshdesk Messaging marketplace to integrate your favorite apps and tools with just a few clicks.
With a real-time dashboard, helpdesk, and team-member reporting, receive all the data needed to track and optimize your customer service.
Meet your expanding customer needs with the open and flexible Freshworks Platform. Access rich APIs for custom integrations, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps.
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Dunzo resolves 48% queries with chatbots and saves 30% in costs
CISS Scales Customer Support Operations 3x with Freshdesk Messaging
“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”
““We needed a platform that was sophisticated to handle high volume and support our load. We also needed structured team performance reports if we were going to improve our customer experience.””
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