AI-assisted service
Exploring how intuitive, people-first AI tools benefit employees, customers, partners, and more
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Point your AI in the right direction
Know which problems to target and how to measure success
Dan Tynan
3 min read
The middle market leads the way in (smart) AI investment
A conversation with National Center for the Middle Market’s Doug Farren
Derek Korte
3 min read
Want scale? Try an AI-assisted service desk.
A new video series looks at the competitive advantage of ITSM that automates, learns, and scales
Ravi Tharisayi
3 min read
How to manage the AI-to-human handoff
A seamless transition from chatbot to representative is key to customer loyalty
Dan Tynan
5 min read
Don't waste the time that AI saves
Competitive advantage lies not in simply deploying AI, but in the way leaders turn that found time into value.
James Daly
4 min read
The AI ROI roadmap
To escape pilot purgatory and realize real ROI, organizations need more than bold AI goals—they need to define a path to success.
Team Freshworks
8 min read
95% of AI pilots fail. Here’s a 3-stage path forward
Don’t blame AI. Blame a rush to skip over the hard work of strategy
Ryan Brelje
5 min read
Can AI fight corporate groupthink?
CrowdSmart’s Kim Polese reveals how people-first AI transforms slow, biased decision-making into rapid collective intelligence
James Daly
7 min read