AI-assisted service
Exploring how intuitive, people-first AI tools benefit employees, customers, partners, and more
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How to manage the AI-to-human handoff
A seamless transition from chatbot to representative is key to customer loyalty
Dan Tynan
5 min read
Don't waste the time that AI saves
Competitive advantage lies not in simply deploying AI, but in the way leaders turn that found time into value.
James Daly
4 min read
The AI ROI roadmap
To escape pilot purgatory and realize real ROI, organizations need more than bold AI goals—they need to define a path to success.
Team Freshworks
8 min read
95% of AI pilots fail. Here’s a 3-stage path forward
Don’t blame AI. Blame a rush to skip over the hard work of strategy
Ryan Brelje
5 min read
Can AI fight corporate groupthink?
CrowdSmart’s Kim Polese reveals how people-first AI transforms slow, biased decision-making into rapid collective intelligence
James Daly
7 min read
How long should your AI transformation take? Longer than you think.
The right question isn’t ‘When are we done?’ It’s ‘Are we continuing to make progress?’
Dan Tynan
6 min read
Strategic decision-making in the age of AI
It’s easy to outsource a lot of tasks, but strategic thinking is still better done by humans
Geetha Rajan
3 min read
How agentic AI will enable the next industrial revolution
Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers
Dan Tynan
5 min read