AI-assisted service

Exploring how intuitive, people-first AI tools benefit employees, customers, partners, and more

illustration of a maze
AI-Assisted Service

95% of AI pilots fail. Here’s a 3-stage path forward

Don’t blame AI. Blame a rush to skip over the hard work of strategy

Ryan Brelje

Ryan Brelje

5 min read

Kim Polese headshot
AI-Assisted Service

Can AI fight corporate groupthink?

CrowdSmart’s Kim Polese reveals how people-first AI transforms slow, biased decision-making into rapid collective intelligence

James Daly

7 min read

Blog
AI-Assisted Service

How long should your AI transformation take? Longer than you think.

The right question isn’t ‘When are we done?’ It’s ‘Are we continuing to make progress?’

Dan Tynan

6 min read

Blog
AI-Assisted Service

Strategic decision-making in the age of AI

It’s easy to outsource a lot of tasks, but strategic thinking is still better done by humans

Geetha Rajan

3 min read

Blog
AI-Assisted Service

How agentic AI will enable the next industrial revolution

Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers

Dan Tynan

5 min read

Blog
AI-Assisted Service

Pawan Satyawali: Stop talking tech specs and start delivering wins

The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more

Laura Rich

1 min read

Blog
AI-Assisted Service

Jess Evans: How to move beyond AI-washing to responsible innovation

Start with clear rules, verification processes, and train teams on ‘knowledge complexity’

Laura Rich

2 min read

Blog
AI-Assisted Service

The strategic vs. tactical divide with AI

Many companies are wasting their AI investments, while a small cohort of AI leaders are using it to transform entire industries and generate rapid ROI

Tom Davenport & Laks Srinivasan

3 min read