AI-assisted service
Exploring how intuitive, people-first AI tools benefit employees, customers, partners, and more
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How agentic AI will enable the next industrial revolution
Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers
Dan Tynan
5 min read
Pawan Satyawali: Stop talking tech specs and start delivering wins
The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more
Laura Rich
1 min read
Jess Evans: How to move beyond AI-washing to responsible innovation
Start with clear rules, verification processes, and train teams on ‘knowledge complexity’
Laura Rich
2 min read
The strategic vs. tactical divide with AI
Many companies are wasting their AI investments, while a small cohort of AI leaders are using it to transform entire industries and generate rapid ROI
Tom Davenport & Laks Srinivasan
3 min read
Key strategies for generating business value from AI
Freshworks CEO Dennis Woodside shares tips to unlock AI’s potential
Dennis Woodside
2 min read
How AI agents can deliver value, not hype
Strategic planning and architecture are crucial, says Freshworks CTO
1 min read
How to find AI ROI in IT and customer support
RoAI Institute co-founder Laks Srinivasan shares insights from his latest research
Howard Rabinowitz
4 min read
AI ROI depends on people, not tech
Howard Rabinowitz
6 min read