AI-assisted service
Exploring how intuitive, people-first AI tools benefit employees, customers, partners, and more
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AI-Assisted Service
Jess Evans: How to move beyond AI-washing to responsible innovation
Start with clear rules, verification processes, and train teams on ‘knowledge complexity’
Laura Rich
2 min read
AI-Assisted Service
The strategic vs. tactical divide with AI
Many companies are wasting their AI investments, while a small cohort of AI leaders are using it to transform entire industries and generate rapid ROI
Tom Davenport & Laks Srinivasan
3 min read
AI-assisted Service
Key strategies for generating business value from AI
Freshworks CEO Dennis Woodside shares tips to unlock AI’s potential
Dennis Woodside
2 min read
AI-assisted Service
How AI agents can deliver value, not hype
Strategic planning and architecture are crucial, says Freshworks CTO
1 min read
AI-assisted Service
How to find AI ROI in IT and customer support
RoAI Institute co-founder Laks Srinivasan shares insights from his latest research
Howard Rabinowitz
4 min read
AI-assisted Service
AI ROI depends on people, not tech
Howard Rabinowitz
6 min read
AI-assisted Service
Surprise adopters of workplace AI
AI-assisted Service
Deepa Subbaiah: Human skills that matter most in the digital enterprise
Todd Krieger
3 min read