AI-assisted service

Exploring how intuitive, people-first AI tools benefit employees, customers, partners, and more

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AI-Assisted Service

Strategic decision-making in the age of AI

It’s easy to outsource a lot of tasks, but strategic thinking is still better done by humans

Geetha Rajan

3 min read

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AI-Assisted Service

How agentic AI will enable the next industrial revolution

Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers

Dan Tynan

5 min read

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AI-Assisted Service

Pawan Satyawali: Stop talking tech specs and start delivering wins

The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more

Laura Rich

1 min read

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AI-Assisted Service

Jess Evans: How to move beyond AI-washing to responsible innovation

Start with clear rules, verification processes, and train teams on ‘knowledge complexity’

Laura Rich

2 min read

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AI-Assisted Service

The strategic vs. tactical divide with AI

Many companies are wasting their AI investments, while a small cohort of AI leaders are using it to transform entire industries and generate rapid ROI

Tom Davenport & Laks Srinivasan

3 min read

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AI-assisted Service

Key strategies for generating business value from AI

Freshworks CEO Dennis Woodside shares tips to unlock AI’s potential

Dennis Woodside

2 min read

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AI-assisted Service

How AI agents can deliver value, not hype

Strategic planning and architecture are crucial, says Freshworks CTO

1 min read

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AI-assisted Service

How to find AI ROI in IT and customer support

RoAI Institute co-founder Laks Srinivasan shares insights from his latest research

Howard Rabinowitz

4 min read