Freshchat Reports automatically delivered as attachments via email
[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS]
Automated Reports allows your to get the following 14 reports delivered as attachments via email:
★ Interaction Report
★ Agent Performance Report
★ First Response Time Report
★ Response Time Report
★ Message Sent Report
★ Resolution Time Report
★ Conversation Resolved Report
★ Conversation Created Report
★ Conversation Agent Assigned Report
★ Conversation Group Assigned Report
★ Conversation Resolution Label Report
★ CSAT Score Report
★ Agent Activity Report
★ Agent IntelliAssign Activity Report
This app includes the following features:
★ Separate configuration for each report
★ Configurable frequency of reports (Daily/Weekly/Monthly)
★ Configurable range for Daily reports
★ Configurable start date for Weekly and Monthly reports
★ Option to exclude Personally Identifiable Information in reports
★ Error reporting via email
➤ To install Automated Reports
On your Freshchat dashboard, on the left-side menu, navigate to Apps.
Search for Automated Reports and install the app.
➤ Configure Settings
Once the app has been installed, go to the app settings.
Enter the email address to which the reports need to be delivered.
Enter the Freshchat Domain and API Key and click Verify
➤ Configure Reports
Once the Freshchat API Key has been verified, you will be redirected to the Reports list page.
Toggle the switch to enable/disable each report individually.
➤ Edit a Report's configuration
On the Reports list page, click the EDIT button against a report to edit a report.
For each report, you can choose from among 3 frequencies:
Daily: Choose the from and to time for the report.
Weekly: Choose a day of the week when the report has to run every week.
Monthly: Choose a day of the month when the report has to run every month.
Click Finish to return to the Reports list page.