Smartloop Bot for Live Person support
Chat with live person using Smartloop and Freshchat
Integrate the best of automated bot support and live person chat
Smartloop provides an enterprise platform to build your AI based natural language enabled chatbot that allows for custom logic, managing tickets in Freshdesk and converse with live agent (person) using Freshchat. Smartloop bots can be deployed in Facebook, Telegram and your website.
Smartloop allows Freshchat to be used as a live chat agent from the bot itself.
Our partnership allows Viber bots to be created. We support various languages including Indic, French, German.
Using the Freshchat integration, you can:
1. Initiate a chat with a live agent (person)
2. Bi-directional communication with live agent on Freshchat
3. Terminate chat wth live agent and return to bot
Note: The default template will create a Facebook bot. In case you require a Viber, Telegram or Webchat chat, kindly write to email@example.com
Getting started is very easy.
Just click on the following link and a sample Facebook bot will be created in your account:
Next, configure the bot with the Freshchat credentials and make the bot live.
Detailed steps are available here: