Reduce time spent on queries by making videos a part of your solutions.
Initially launched as a product video creation tool, StoryXpress has now evolved into a one-stop video marketing platform used by thousands of businesses worldwide.
What can you do with StoryXpress Freshchat Support App?
By integrating the two platforms, you can directly share videos you created, recorded, or uploaded on StoryXpress from within the Freshchat app. Videos will help you engage customers, solve queries faster and amplify growth.
How does the app work?
Our app is built to help you communicate more effectively with your customers through videos.
1. Navigate to any conversation
2. Click the StoryXpress Icon available below the message editor panel.
3. A side modal will appear, select any video you want to share.
4. Your video link along with the video name will now be visible on the reply box.
Once everything is in place, you can share the video instantly.
Setting up the StoryXpress on Freshchat is quick. To install StoryXpress in Freshchat:
1. Go to any ticket reply box and click the StoryXpress icon.
2. A modal box appears on the right with an “Authorize Button”.
3. Clicking Authorize Button will open the StoryXpress OAuth popup. Enter your credentials and select workspace to which you want to connect Freshchat.
4. Once done, you will have a list of all videos in the modal.