This app is used to search for Freshdesk Knowledge Base articles from Freshchat.
This app is used to access Freshdesk Knowledge Base articles directly from Freshchat.
The Support Article Search app allows an agent to view Knowledge Base articles right on the Freshchat portal.
Once the agent finishes searching for a topic, all the relevant articles show up as links in a popup within the Freshchat portal. When she/he clicks the View icon next to the hyperlinked article title, the link expands to reveal the article in the popup.
The agent may also share an article with the end user by simply clicking the Send icon next to the article’s link, upon which the link goes to the message input box automatically.
An agent can share only one link at a time with the end user through the message input box.
Fill in the mandatory fields to install the app.
Freshdesk API Detail:
Enter the Hosting URL which is present in the Freshdesk account URL
Enter the Freshdesk API key
Here's how you can retrieve your API key:
1) Log in to your Freshdesk Account.
2) Click on your profile picture icon on the top right corner and select Profile Settings. On the right pane, you will find the API Key. Copy-paste this as required to authenticate third-party solutions.