Record and send voice recordings while you chat with your customers in Freshchat.
This integration between your Voice Recorder and Freshchat account enables you to record what you want to and send it straight away in the chat, helping customers with the better context.
Having your Freshchat integrated with Voice Recorder App enables you to do the following within your Freshchat account itself.
1. Access the last 5 recordings done with the customer you are chatting with (Only until screen refresh).
2. Create a new recording and send it right away to the customer.
To enable the integration,
1. Login as an Admin in your Freshchat account
2. Go to Apps>> Voice Recorder for Freshchat
3. Install the App.
4. Hit the “Save” button and you are good to go.
5. While starting to use the app, enable the browser to use the microphone for the app to access and function.
1. The app will show only the recent 5 recordings with a customer
2. The app uses local browser temp storage to store recordings.
3. Recordings will show only for the a particular session and only before a hard screen refresh.
3. Resetting the browser to default setting will delete the recordings from the browser storage.
4. Deleting browser cache will delete recordings and not show up in the app.