This integration lets you access & view a user’s support tickets from Zendesk from within Freshchat.
To provide seamless DIY integration with Zendesk and with this integration with Freshchat,
customers using Zendesk as their ticketing solution will be able to access and view a user’s
support tickets from Zendesk, from within Freshchat. This information helps a Support Agent on
chat better understand the problem of the user, and be able to update the associated Zendesk
tickets right from within Freshchat.
The primary features of the app are:
View Zendesk tickets associated with the user
Create a new ticket from the chat conversation
Automatically convert Offline messages to a ticket
Search for a ticket using Ticket ID
Append conversation to an existing Zendesk ticket
For installation instructions refer to: