The 3DCart app allows you to provide specialized support by giving access to your customers’ orders.
Install the 3DCart app for Freshdesk to access order information when you’re working on tickets, so you can provide faster and more contextual support.
This app also shows current and previous order information (if any) from 3dcart and its order status.
This solution provides users with the ability to access a customer's order simultaneously while working on their ticket. Freshdesk users should use this integration to speed up efficiency and accuracy, which in turn leads to happier customers.
1. Create a dev account on devportal.3dcart.com
2. Create an app (make sure read/write permissions are added for orders)
3. Install the app in your 3dcart store.
After connecting your application in the admin, go back to the dev portal and grab the following information:
1. Secure URL
2. Private Key
Add this information to your 3dcart Freshdesk app.