Botanalytics Assistant analyzes the effectiveness of customer support with AI. It helps to find looping conversations, which team member performing well or not and customer satisfaction statistics with giving week over week smart reports.
Botanalytics is a conversational analytics & engagement tool. It helps businesses analyze their conversations and understand how their users behave by tracking the metrics.
Botanalytics Assistant for Freshdesk is a sophisticated customer support plugin based on AI technology. It helps customer service teams work more effectively. It gives weekly smart reports that show;
- Your customer support team's performance
- Looping conversations that agents stuck: (It gives related conversation transcripts about it)
- Topics that your customers talking more positively or negatively. (Ex: You can easily get notified if "product" related conversations are increasing in a negative sentiment)
After sign up to Botanalytics, we will contact to you about how to use smart reports. It's that simple!