Email Response Automation
Enterprise-ready, AI-powered customer support tool to automate incoming email triage and responses
ERA seamlessly integrates with Freshdesk to Automatically extract information from emails, create tickets, categorise incoming emails and forward them to the correct team, and also send automated responses to the customers.
Empower your support staff and optimize your customer interactions at scale by leveraging Enterprise Bot’s powerful Email Response Automation engine. Powered with advanced Natural Language Processing and preconfigured for enterprise-use, the engine deploys a bot to automatically triage customer emails to the correct department and sends instant, personalised responses — with over 85% accuracy.
AI-fueled smart routing reduces response time by over 90% and helps boost your customer satisfaction. Automation of around 60-80% of customer queries alleviates your agents’ workload and stress so that they can focus on resolving truly complex queries and crafting superior experiences.
Integrate this channel-agnostic tool into your Gmail, Exchange Web Service, Outlook, Freshdesk, and more, in a few, simple clicks and start automatically creating and forwarding tickets from emails. Host on the cloud or completely on-premise and boost your cost-efficiency and ROI.
Get Started with AI-based EMAIL RESPONSE automation(ERA)
Please reach out to email@example.com to get the integration done with Freshdesk as per the use case.