From orderly ticket handling to lasting customer relationships, Freshdesk by Acefone offers you all.
Great customer service meets the latest in business communication technology with Freshdesk by Acefone. Expect your call centre and internal operations to achieve new heights in productivity.
Enjoy smart cloud-based solutions like call tracking to better aid ticket and call handling—a simple way of ensuring improved customer experience. Better yet, access a host of power-packed features on a single screen, saving time and reducing all unnecessary hassles.
>Prompt connection with customers: Use Acefone to dial with a single click, while Freshdesk will ensure that all the relevant customer information is displayed on the screen.
>Efficient lead management: Keep a tab on your leads and track conversions from a single platform.
>Incoming call pop-ups: Your agents are instantly notified with each new call. The pop-up even differentiates between existing leads and new prospects.
>Facilitates automation to save time: Set priority levels for each call with automatic ticket creation feature and save time while assigning the same.
>Detailed call recordings: Get detailed call records for every call. You can also download the data for your perusal.
Features to look for:
>Click to call: Enjoy easy dialing with Acefone’s click-to-call feature.
>Support ticket prioritization: Generate and assign priority levels to support tickets based on urgency.
>Call history and logs: Access call logs to track important calls and average handling time of all your agents.
>Add notes: Want to note something during a call? Scribble down important points to provide context for quicker resolutions.
Follow these simple steps to integrate Freshdesk and Acefone:
> Log in to your Acefone account
> Under Services tab, select Integrations
> Enable the toggle button to initiate the integration
> Enter your Freshdesk domain and API. Save your settings
> Now, you can make calls directly from Freshdesk using Acefone