Empowers agents by enhancing each ticket in Freshdesk with rich account details from Freshsuccess.
The Freshsuccess integration for Freshdesk enables your support team with rich customer data provided by Freshsuccess.
Using data from Freshsuccess, the ticket details within Freshdesk will be enhanced with key information about the customer, providing much-needed context for agents when working on customer issues or performing triaging.
With a fully customizable layout, you can tune the data provided to your agents to meet the needs of your business and ensure they have what they need to address customer needs more quickly and efficiently.
To install the Freshsuccess app for Freshdesk, you will need your App API key from Freshsuccess.
1) Log into Freshsuccess and from the cogwheel on the left, visit the IT Administration > Source Overview
2) You should find the API key listed under ""App API Key""
Once you have the key, install the app by:
1) Login to your Freshdesk account as an administrator.
2) Go to Admin→ Helpdesk Productivity → Apps → Get More Apps.
3) Select Freshsuccess under CRM category and click Install.
4) Paste in your App API Key.
Once installed, you can configure the layout of the application from within Freshsuccess by going to the cogwheel on the left navigation and visiting the IT Administration > Support App section.