The HipChat app for Freshdesk enables you to receive instant updates in your HipChat chatroom whenever a ticket is created or updated.
The Hipchat app simplifies the way you receive ticket notifications and ensure you always stay on top of tickets.
With this integration between Freshdesk helpdesk software and Hipchat
- Agents can receive notifications within Hipchat about ticket level changes
- Choose what kind of notifications from Freshdesk they want to see in Hipchat
- Can even customize the messages they receive from Freshdesk
Choose from plain text, html or json to ensure you never miss any notification from your Hipchat live chat software inside Freshdesk.
- Stay on top of all tickets
- Improve ticket response times
- Improve agent productivity and efficiency
This becomes your customer support tool plus your customer engagement software as well
Complete instructions to install given here - https://support.freshdesk.com/support/solutions/articles/200419-integrating-hipchat-with