Connect your CS team to product, R&D & sales teams and streamline information across the company
monday.com is a Work Operating System (Work OS) that powers teams to run projects and workflows, smartly. It’s a simple, but intuitive, tool for teams to shape workflows, adjust to shifting needs, create transparency, connect collaboratively, and stop doing manual grunt work. monday.com makes teamwork click. The platform is super customizable and can be used for every use case.
Now, with this new integration, you can connect your support team to your product, engineering and sales teams and streamline valuable user requests to your entire company.
The amazing thing about connecting Freshdesk with your monday.com account is that you can use other features in your monday.com boards to see critical data and take your support process to the next level by gaining a better understanding of the matters that are important to your customers! You can analyze your customers’ inquiries using our board’s views and dashboards and share these statistics with the relevant stakeholders!
Sync all your bug reports to your developers’ bugs queue board, all your feature requests to your feature requests board, NPS surveys to your quality assurance board and so much more!
For example, let’s say that you’re working for a company that specializes in e-commerce and you track all your orders delivery on monday.com. With this Freshdesk integration, you can now connect all of your customers’ delivery inquiries to your operations board and track everything in one place making sure all the teams stay in sync, providing your customers the best customer experience that you can!
You can find step by step instructions on how to set up the integration here: https://support.monday.com/hc/en-us/articles/360010442860