The Call Control app gives you full control over your PureCloud telephony from inside Freshdesk.
The new standard in CTI’s is the full integration of PureCloud in the Freshdesk Mint Environment by Loyally. The most important features include:
- Full call control: answer, reject, dial, transfer and hold.
- Answers calls while continuing your current work in Freshdesk.
- Automatic Freshdesk customer lookup for outbound and inbound calls.
- View a customer’s most recent tickets inside the CTI.
- Make notes during the call.
- Add notes to an existing ticket.
- Add notes to a new ticket with the ability to set ticket attributes like ticket subject, status, priority, group, type and more.
- Handle wrap-up.
- Display queue and language preference of the caller.
- CLID selection for outbound calls.
Please follow the installation instructions in this document: https://loyally.eu/docs/callcontrol/pcfd/Loyally-FreshDesk-PureCloud-CTI-User-Manual.docx
If you have any questions please contact us.