The new standard in CTI’s is the full integration of PureCloud in the Freshdesk Mint Environment by Loyally. The most important features include:
- Full call control: answer, reject, dial, transfer and hold.
- Answers calls while continuing your current work in Freshdesk.
- Automatic Freshdesk customer lookup for outbound and inbound calls.
- View a customer’s most recent tickets inside the CTI.
- Make notes during the call.
- Add notes to an existing ticket.
- Add notes to a new ticket with the ability to set ticket attributes like ticket subject, status, priority, group, type and more.
- Handle wrap-up.
- Display queue and language preference of the caller.
- CLID selection for outbound calls.
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Please follow the installation instructions in this document: https://loyally.eu/docs/callcontrol/pcfd/Loyally-FreshDesk-PureCloud-CTI-User-Manual.docx
If you have any questions please contact us.