Bring in the power of Cloud Telephony into your Freshdesk Account with SparkTG CTI App.
SparkTG CTI is a cloud-based contact center solution for enhanced workforce collaboration and superior customer service. This integration helps in providing a better customer experience with complete caller information in real-time on Freshdesk via SparkTG.
Currently this app supports all the basic functionalities like Make Call, Click To Dial, Send SMS, Hold/Unhold and Hangup call and many more features are in the pipeline.
Real time events as well are integrated which keeps you aware of the current state of the call as to whether you are receiving an inbound call, whether the phone is ringing, customer has picked up the call or not etc.
For more details, connect with us on - https://sparktg.com/
While installing our app, 2 installation parameters are required and mandatory -
1. Freshdesk Sub-Domain.
This is your domain url . It will be in this format :-
Here you have to copy the yourDomain part and paste it in the installation setup page.
2. Freshdesk API Key
To know your Freshdesk API Key :-
a) Go to profile settings .
b) From the profile sections page copy your API Key from top right and paste it in the installation setup page.
After you have put in your Freshdesk sub-domain and API Key , click on "Install" and that's it!
Screenshots for reference have been uploaded in the Media Gallery.