Wootric CSAT, NPS & CES Surveys
Automatically send customized surveys based on activity in Freshdesk.
Wootric is experience management software designed to help you improve customer lifetime value using Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) microsurveys.
Understand and improve the customer support experience. Automatically send customized surveys based on rules in Freshdesk. Surveys can be sent in the customer's language.
With Wootric, you can collect feedback at journey points in any channel (email, web, mobile, SMS, link, QR code) using established CX metrics. Analyze feedback in Wootric to gain insight. Take action to boost retention by improving customer productivity and ease.
The Wootric-Freshdesk integration uses a webhook to send Freshdesk data to Wootric and trigger a survey. Settings in Wootric help you ensure customers are not over-surveyed. For example, limit surveys based on number of emails sent, responses given, or other sampling parameters.
See full setup instructions here. http://help.wootric.com/en/articles/3945252-freshdesk-integration