Use Xoxoday for Rewards to easily create and manage a rewards program for your helpdesk agents.
This app enables admin users to launch reward programs that recognize agent efforts and improve quality, productivity and performance of your helpdesk agents.
Use multi-criteria filters to reward right behaviors such as SLA adherence, ticket throughput, resolution times etc. or a combination of these criteria. The app also enables progressive awards through the use of milestones wherein an agent gets higher awards as their performance improves.
Agents earn points through the reward programs which can be redeemed on a global catalogue of 2000+ brand vouchers, 3500+ global experiences & 10000+ perks.
- Provides instant gratification for good work done and incentivizes the right behavior of agents.
- Agents feel motivated to deliver more.
- Plethora of reward options to choose from, from fine dining to adventure, health & wellness options etc.
- Increases CSAT score through faster closure of tickets.
- Provides companies a medium to recognize people behind the scenes
1. Click on the Install button.
2. You will be redirected to the Xoxoday login page.
3. You will be asked to login/register to Xoxoday and authorize Freshdesk.
4. If you are new to Xoxoday, register using your company email ID and set up a password.
5. If you are already registered as a Xoxoday customer, use your existing user ID and password.
Note: Use a Xoxoday account that has admin privileges with access to Xoxoday admin dashboard. If you are not an admin user on Xoxoday, you will not be able use the Xoxoday app.
6. You will be redirected to your Freshdesk account and get a window to enter the Freshdesk API Key.
How to find your API Key
Log in to your Freshdesk account
Click on your Profile Picture on the top right and select “Profile Settings”
In the sidebar on the right, you will find the API Key
Copy-paste this as required to authenticate third-party solutions
7. Click verify and install.
8. Xoxoday app now will be available on the Ticket pages for all your agents.
9. Go to admin settings tab and click on Create Rewards. You will be redirected to the Xoxoday Rewards screen.
10. There you go! Start rewarding your agents!