The app gives you full control over RingCentral telephony from inside Freshsales Classic.
The new standard in CTI’s is the full integration of RingCentral in Freshworks CRM by Loyally. The most important features include:
- Full call control: answer, reject, dial, transfer and hold.
- Answers calls while continuing your current work in Freshsales Classic.
- Automatic lead/contact lookup for outbound and inbound calls.
- Make notes during the call.
- Create a call log after the call and add it to an existing lead or contact.
- Create a call log after the call and add it to a new Lead or contact.
- Add notes to a call log.
- Display queue of the call.
- CLID selection for outbound calls.
Newly added features:
- Click To Dial.
For easy calling communication from within Freshworks, install Ringcentral Call Control today
Please use the following user manual for installation and usage of the app: