This premium app provides all features of the RingCentral Office widget, from inside FreshSales!
Loyally offers the new CTI between RingCentral and FreshSales as a premium app, using the new Office widget from RingCentral for a richer, more efficient and more powerful integration. This premium version provides all the features that the RingCentral Office widget offers, from inside FreshSales!
This means you will be able to use all the known features you want, like:
- Automated call log creation
- Contact & Lead search for all call types
- Click to dial
- On-screen caller info
- Call Transfers
- Voicemail recordings/missed calls
- Queue insight
- Conference calls
- Recording calls, and more!
Please note that this is a paid app. Contact us for pricing questions.
Please contact us on our support address to install the RingCentral Office Premium Call Control application or to schedule a personal demo.
To install the app, fill in the following two fields in the app's settings:
- User API Key: Fill in the agent's API key to provide secure communication between FreshSales and the RingCentral Office widget.
- Ring Central App Url: Fill in the default RingCentral app url, as mentioned below the field.
After the setup fields are filled in and saved, open the app. The app is located on the lower left side of the screen on the navigationbar. If you do not see the app, refresh your browser window.
- Go to the app's settings page, this is the cogweel on the right-side of the app's navigationbar. Then enable 'Auto log calls', so that call logs will automatically be created for each call.