The Freshsales-vCS integration helps boost agents productivity by enabling them to access vCS contact information and click-to-call feature directly from the Freshsales interface. Using this app, you can: - Synchronize contacts between your Freshsales account and vCS. - Allow "click-to-call": initialize a call with a single click. - Search and display the inbound or outbound contact information. Automatically create a new contact if the customer is not part of the contact list.