Initiate conversations with requesters and resolve tickets faster right from the ticket details page
Installing the Google Hangouts app in Freshservice will enable IT teams to resolve tickets faster by initiating conversations with the requesters. With this app:
1. You can video chat with your requesters from the ticket details page and see what problems they are facing.
2. You can, with requester authorization, provide remote assistance to them by taking control of their device .
3. Requesters can share screens so agents can resolve their issues quicker.
Enabling Hangouts for your Freshservice is a fairly simple process.
1.Head over to the Admin tab in your Freshservice dashboard.
2.Under the Helpdesk Productivity tab, click on the “Apps” icon and goto the “Get more Apps”.
3.When you find Google Hangouts, simply click on the icon and hit install.
4.Google Hangouts will be enabled for your service desk now.