Zoom - Orch
Verified by FreshworksPerform operations on users, groups, roles, and meetings using workflows and optimize zoom licenses
Published by support(about 1 month ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Orchestration apps let you automate repeatable tasks and actions that span across a diverse set of systems and applications using workflows.
Some of the key actions supported for this app are listed below. For an exhaustive list of actions and sample use cases please refer to the documentation available in the following URL
https://support.freshservice.com/en/support/solutions/folders/50000000544
1. User Management
- Get User Details with Email
- Get User Details with ID
- Activate User with Email
- Dectivate User with Email
- Update Users Password with Email
- Delete User with Email
- Create User
- Update User with Email
- Revoke Users SSO Token with Email
2. Meeting Management
- Get Meeting Details
- Add Meeting Registrant
- Delete Meeting
- Create Meeting
3. Group Management
- Create Group
- Update Group
- Get Group Details
- Delete Group
- Add Group Member
- Update Group Member
- Delete Group Member
4. Role Management
- Create Role
- Update Role
- Get Role
- Delete Role
- Assign Role To Member
- Unassign a Member Role
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Please click on the link below so you can be redirected to the solution article with detailed information on the installation process
Installation Guide for Orchestration
https://support.freshservice.com/en/support/solutions/articles/50000003303-installation-guide-for-zoom-orchestration-app
Installation Guide for SaaS Management
https://support.freshservice.com/en/support/solutions/articles/50000003247-integrating-with-zoom-
Installation Guide for Zoom OAuth Authentication
https://support.freshservice.com/en/support/solutions/articles/50000006143-installation-guide-for-zoom-orch-app-using-oauth-authentication
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
We process credentials required for Integrating this APP.
What is the purpose of collecting/processing the data?
To sync third party and show in FS and perform the actions initiated by end-user for this integration.
Does your app store any End-User data?
Yes
What End-User data does your app store?
Encrypted credentials are stored.
Countries where data is stored
Australia, Germany, India, United Arab Emirates, United States
What is the purpose of storing the data?
For scheduled synchronization of SaaS resources.
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
Below methodology is used for encryption:
1. Encryption:
Algorithm: AES with a 128-bit key with ECB (Electronic Codebook) mode.
2. Padding:
PKCS5Padding: Adds extra data to make sure it fits the encryption block size.
3. Key Preparation:
3.1 Hashing: The secret key is turned into a fixed-size value using SHA-256.
3.2 Truncating: The hashed key is shortened to 128 bits.
4. Base64 encoding
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
Encrypted in transit using SSL/TLS protocols.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
As per Freshservice OWASP guidelines (Authentication, Authorization Validation & SQLi Validation).
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
365 days
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshservice URL to proceed
https://
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Version History22.0 (April 2025)
Bug Fixes
21.0 (May 2024)
1. Software grouping prompt: When a specific software is identified through various sources such as Identity Providers (IDP), Direct Software Integrations, and Discovery Agents/Probe, priority will be given to the software discovered through direct integrations on the software list view page.
Any duplicates discovered from other sources will be automatically moved to the ignored list, ensuring a streamlined and accurate software inventory.
2. Delete Confirmation Prompt: When you attempt to delete a configuration, a prompt will appear, ensuring you are aware that the associated software will also be removed along with the account.
3. Seamless Uninstallation: When uninstalling the app, any configurations currently in progress will be automatically removed, preventing clutter and ensuring a clean uninstallation process.
4. Configuration Saving: We've eliminated the need for a separate save button. Configurations will now be saved upon addition or deletion, saving you time and reducing unnecessary clicks.
5. Redirection control: Post-adding or deleting a configuration, you will now be redirected to the configuration list view page instead of the app list view page
In addition to the recent updates, we've implemented a Shimmer Loader feature for configurations. This provides users with a smooth and engaging experience while configurations are being fetched or loaded, enhancing the overall usability of the app.
We are migrating all SaaS marketplace apps from v2.2 to v2.3 of the platform while incorporating changes to accommodate the new datacenter in the Dubai region.
20.0 (October 2023)
Bug Fixes
19.0 (October 2023)
Bug fixes
18.0 (May 2023)
This release includes a new type of OAuth authentication, providing even more security for your Zoom meetings and webinars.
The new OAuth authentication replaces the previous JWT authentication method and allows you to securely authenticate with Zoom. To start using the new OAuth authentication, update your Freshservice Zoom application to the latest version.
17.0 (March 2023)
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16.0 (January 2022)
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15.0 (December 2021)
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14.0 (December 2021)
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13.0 (November 2021)
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12.0 (September 2021)
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11.0 (September 2021)
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10.0 (September 2021)
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9.0 (September 2021)
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8.0 (September 2021)
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7.0 (September 2021)
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6.0 (September 2021)
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5.0 (September 2021)
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4.0 (September 2021)
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3.0 (September 2021)
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2.0 (September 2021)
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1.0 (September 2021)
No release notes found