Abhishek Iyer

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The Pivot to Chat: How Blue Nile Doubled Their Chat Revenue in 2020

The Pivot to Chat: How Blue Nile Doubled Their Cha...

Jewelry is meant for special occasions, and often customers want to see and feel the product before ...
6 Non-obvious CX Trends That Will Dominate Retail in 2021

6 Non-obvious CX Trends That Will Dominate Retail ...

2020 taught us that predicting the future can be a risky business. But that’s not stopping people ...